Carly Braff

- Spearheaded proactive AR aging management, ensuring timely customer follow-ups and significantly enhancing AR turnover while reducing bad debts - Established and performed streamlined AP processes, facilitating a seamless company transition post-split from the parent company - Created a comprehensive master vendor contact list, successfully establishing new accounts and lines of credit with over 20 suppliers - Negotiated favorable agreements for company equipment rentals and software use contracts upon relocation to a new building - Managed weekly payments of $150-200k, accurately processing invoices covering various company expenses - Generated and reviewed credit card payment reports, ensuring accurate budgeting and GL accounting - Processed customer refunds as determined necessary by the service manager, prioritizing customer satisfaction - Maintained and ordered supplies for a 15-person office, ensuring operational efficiency

- Served as the lead contact for 2000 priority customer accounts, resolving escalated customer complaints and managing outstanding payments and suspended activity - Achieved a 200% growth increase in membership enrollment in two years through targeted sales strategies and excellent customer service - Developed and implemented a re-structured sales incentive program, resulting in maximized sales - Trained employees on new membership sales procedures, creating and distributing scripts for addressing common concerns - Provided coverage support for various departments, including call center, payroll, and permitting

- Enrolled and assigned customers to appropriate programs based on internal metrics and skill level - Managed front desk operations, providing smooth customer service and office coordination in person, over the phone, and via email

- Tracked monthly enrollment data via CRM; followed up with prospective clients to maintain a steady increase in company sales rate - Renewed accounts on a monthly basis, implemented price increases, authorized and issued refunds for canceled memberships - Prepared and submitted billing invoices and compliance documents for accounts subsidized by government grants, adhering to strict regulatory requirements - Maintained an excellent client retention rate through superior conflict resolution skills - Spearheaded the transition to ACH billing, streamlining payment processes and improving efficiency - Led staff meetings and professional development seminars, fostering a culture of continuous learning

- Resolved customer complaints in a timely and professional manner, locating items, maintaining inventory, initiating orders, and managing returns - Trained new employees on registers and company computer systems, ensuring a smooth onboarding process - Identified gaps in service and filled them personally or delegated them - Ensured projects were completed in a timely manner, triaging priorities as necessary - Counted money in all registers at closing and prepared the daily bank deposit - Placed weekly change order with the bank

- Provided round-the-clock care and support to all campers in my unit with other bunk counselors - Assisted campers with problems such as homesickness, lack of participation, and bullying - Organized and ran activities to fill downtime and increased overall camper experience