Carlos Eduardo Amaral de Miranda

I lead the technological strategy at MedRoom, developing cutting-edge solutions for healthcare education by merging Virtual Reality (VR) and Artificial Intelligence to transform clinical training. I am responsible for managing the product ecosystem and overseeing the technical governance of the operation. Innovation Portfolio Management: - Clinical Case: An immersive VR simulator featuring AI-driven characters. Key differentiator: Enables clinical office exams using precision VR controllers, simulating realistic physical contact and interaction with the patient. - Anamnesis: A web-based platform designed to develop clinical reasoning and diagnostic interviewing skills through virtual patients powered by Generative AI. - Image: An immersive tool that converts standard medical imaging (MRI, X-ray) into volumetric 3D models for advanced study and pre-operative planning within a VR environment. - Anatomy Class & Histology: Specialized platforms for creating interactive lessons and high-fidelity microscopy simulations for histopathology slide studies. Strategic Responsibilities & IT Governance: - Budget & Cost Management: Rigorous control of OPEX/CAPEX, optimizing cloud infrastructure costs and software licensing. - Governance & Metrics: Defining and monitoring KPIs for technical performance, availability, and delivery (SLAs/SLOs). - Scalability & Architecture: Ensuring that all solutions support the growing user base of the Inspirali Group while maintaining high standards of security and stability. - Team Leadership: Coordinating multidisciplinary teams focused on agile delivery and continuous innovation.

I worked at Digio in a consulting capacity with the goal of deeply understanding the company’s technology architecture, reducing complexity, and preparing the environment for real, scalable evolution with AI. Key areas of contribution: - Mapping the current architecture and identifying technical bottlenecks and system coupling. - Proposing structural simplification and service standardization. - Assessing automation opportunities and the strategic use of AI. - Recommending cost-reduction actions, metric improvements, and performance enhancement. - Creating a more seamless cross-team experience, reducing friction and enabling smoother integrations.

My most recent role at RD was leading the WhatsApp BOT development team, with a focus on automation for self-service, operational efficiency, and customer experience. In this position, I drove new initiatives, removed roadblocks, ensured the achievement of strategic goals (OKRs, BCPs, Lead Time, Retention NSS), and promoted continuous improvements based on data. In addition to the WhatsApp BOT squad, I also managed other strategic teams within the company: MS Customer: Responsible for the entire customer base of Grupo Raia Drogasil Internal Bots: Centralizing information from internal portals and tools Customer Service / ServiceNow CSM: Evolution and support of the workspace for case and ticket management Customer Service / Telephony: Evolution and support of the main voice service platforms Key responsibilities: - Leadership of multidisciplinary teams - Evaluate performance and monitor career development plans - IT strategic planning aligned with business goals - Technology strategies aligned with business needs - Definition of technology roadmaps, backlog prioritization, and project portfolio management - Data-driven and KPI-oriented decision-making - Management of Customer Microservices, ServiceNow CSM, Telephony, internal BOTs, and WhatsApp - Management of contracts with vendors, partners, and external squads - IT budget control (CAPEX and OPEX) - Budget control and cost optimization in technology - Cost reduction through contract renegotiation - Lead digital transformation, automation, and modernization projects - Evaluate and implement new technologies - Support other areas in innovation and strategic use of technology - Definition and monitoring of OKRs, KPIs, and metrics - Present reports and executive status updates to senior management

My responsibilities included contract analysis, client kickoffs, project scheduling, team allocation, budget analysis, project cost control, and the constant pursuit of improvement opportunities. I also led management meetings and oversaw the creation of cloud environments to ensure efficiency and security. In the services area, I conducted detailed hour analyses, prepared commercial proposals, and assessed the feasibility of development and improvement projects, supporting strategic decision-making. For strategic clients, I was responsible for analyzing prerequisites, performing parameter configurations, customizing processes, and setting up integrations with sales platforms and carriers. I stood out for delivering process training across multiple areas, including procurement, inventory, sales, billing, exchanges, returns, invoicing, finance, and taxation. My work aimed to ensure the best implementation and use of systems, aligning technological solutions with client needs.

Complete analysis and requirements gathering, with a strong focus on system configuration and database adjustments, as well as customizing critical processes. I specialized in creating strategic reports, delivering training sessions, managing go live activities, and supporting post implementation. My experience was centered on key business processes, including store, e-commerce, and manufacturing modules. I stood out particularly in production order creation and management, ensuring smooth and efficient implementations. My approach was focused on optimizing operations and ensuring that systems effectively met business needs.

Detailed business process analysis, specializing in the creation and development of Blueprints that serve as strategic guides for system configuration. Customized design of fields and reports to ensure an optimized data structure. Additionally, I managed data migration through spreadsheet imports, enabling a smooth transition of records. My role also included delivering specialized training sessions to ensure effective adoption of the implemented practices and tools. In the tax domain, I stood out for my expertise in configuring billing processes for both products and services. I worked extensively with Avalara and BR Hub portals, ensuring compliance and efficiency in tax operations. I was also responsible for the strategic setup of Bundler, providing seamless integration between different systems. Furthermore, I developed customized dashboards, offering an analytical and intuitive view of the key metrics essential for operational success.

I conducted detailed analysis of clients’ operational processes, focusing on database configuration and the strategic implementation of the Millennium software to ensure a robust operational platform. I was responsible for creating and customizing reports, as well as managing the seamless integration of printers with the system. In training, I delivered sessions across multiple modules, including Shipping, Inventory, Finance, CRM, BI, Logistics, Controlling, Procurement, and Sales. My role also extended to tax configuration and integration with external platforms, providing a comprehensive view of the system. Committed to long-term success, I carried out thorough post Go Live support to ensure operational efficiency and meet client expectations.

Specialist in software implementation for retail and wholesale, with an emphasis on marketplace solutions. I bring expertise in configuring and optimizing POS systems, self-checkouts, scales, scanners, pinpads, EFT (Electronic Funds Transfer), SAT devices, and printers. I manage database configurations and Linux system installations, ensuring efficient information management. I also work with Oracle and SQL servers to handle secure transfer and management of financial data.

Development and refinement of documentation, including manuals, presentations, and customer service procedures. Design and delivery of training programs, with dedicated support for partners, clients, and new team members. Experienced in requirements gathering with clients, as well as database requests and configuration. Conducted comprehensive integration testing across multiple platforms, marketplaces, government systems, and logistics partners. Created intuitive dashboards and high-quality training videos. My detail-oriented and excellence-driven approach ensures impactful results across all areas of responsibility.

System implementation, development of new functionalities in ADVPL, identification and design of process flows, system parameterization and testing, approval of new features and processes, requirements gathering, and user training.