Carlos Guillen

Reported to the CFO. Role Objectives: To drive growth and strategic renewal by transforming an organization's traditional analog business into a digital one. Focus on creating new value through the intelligent use of digital tools, platforms, technologies, services, and processes. Direct all operations worldwide of PROEZA Group. Key Achievements: - Acted as a thought leader for synthesizing and combining various and often conflicting business insights across all teams and business units, global best practices, proof points from experience across multiple countries and regions, and broad and deep industry expertise. - Ensured that all levels of the organization challenged customers to consider alternatives and adapt strategies, plans, business models, and solutions to insights. - Directed team members to define new business models for customer transformation to reshape the customer business. - Worked to understand customer challenges define the problem statement, and then envision the digital transformation journey (e.g., through storyboards and roadmaps) to drive change impacting large, complex, high-stakes customers. - Provided end-to-end governance, oversight, and thought leadership for architecture projects, including pilots and proof of concept. - Created a vision with business and technology solution scenarios and services that helps large-scale, high-stakes customers meet their business goals, achieve their long-term corporate vision, and maximize commercial success. - Developed and implemented a comprehensive cybersecurity strategy, enhancing the organization's security posture, managing and mitigating cyber threats, and building and leading a high-performing security team. - Established partnerships, conducted security awareness programs, ensured regulatory compliance, handled incident response and management, continuously monitored and improved security measures, and provided regular reports to executive leadership and the board.

Reported to the CEO and participating on the Executive Board Meetings. Role Objectives: Contributing to and influencing long-range strategic planning for the Professional Services function. Direct all operations worldwide of PRETTL Group with five business segments. Establish authority, secure budget, and resources, and monetize their organization's information assets. Instilling a client-centered approach across all Professional Services decisions and operations, and across functions in the Global Center. Responsible for a team of 89 Full Time Employees, with 13 Direct Reports. Manage the proper execution of the IT budget (CAPEX – 18.3 Mio Eur and OPEX 14.6 Mio Eur). Driving idea generation for client engagement, solution development, solution delivery and service management. Key Achievements: - Earned company-wide commitment - Got everyone on board with the digital vision is a major endeavor task with internal politics and an ever-changing digital landscape. - Implemented Agile Framework using Kanban, Squads Teams and Scrum. - Acted as a consultative partner with local team and strategic clients to determine how the DN platform and technology solutions can enhance their business and drive success. - Responded to organizational challenges, allocated and re-allocated resources and assignments accordingly. Consulting planning and management of high-risk, high-impact projects. - Oversaw and advised leaders on project management issues and assisted with overcoming barriers. - Ensured alignment and consistency between and among multiple teams, projects and clients at a center level. - Actively removed blockers for further adoption and communicating those impacts to internal and external stakeholders. - Attracted and supporting hiring top talent and managing the career path of the employees for the center. - Communicated the company's vision, mission and goals to the organization.

Reported to the Regional CEO. Role Objectives: Define and deliver the IT portfolio. Directed all IT operations and global infrastructure, reporting analytics and expansion projects. Directed a team of 18 Full Time Employees + external support through 5 business units in Mexico, USA, and Brazil. Take on a global IT role encompassing Data Center administration, supplier relationship management, technical support, application development, financial monitoring, and disaster recovery planning. Directed the operating budget and maintain responsibility in three continents in an organization of 9,500 employees. Key Achievements: - Transformed the IT operating model globally by implementing state-of-the-art solutions, which enabled the company to increase internal satisfaction by +10%. - Implemented the Manufacturing Integration and Intelligence System PRETTL (MIISP), achieving real-time visibility and seamless integration through innovation, larger flexibility for manufacturing processes. - Developed innovative tactics to foster synergies across sites. - Directed the global team leader for SAP ERP implementation in various countries across North America, Latin America, Europe & Asia. - Helped develop processes and implemented systems using the ASAP methodology. - Developed a BI Strategy starting from tour selection, requirement gathering, budget and team definition, implementation strategy, and deployment. - Introduced an innovative talent development program. - Streamlined processes into a unified system that gave management visibility from End-to-End and defined a global process across operations worldwide. - Applied strict development and testing processes that slashed defects. - Accounted for meeting company financial metrics and performance targets across their teams and area of responsibility.

Reported to CEO. Led a team of eight information technology consultants who carried out the implementation, development, and support of CRM and ERP. Provided advisory services to senior executives and established, strengthened, and managed relationships with internal and external clients. Took on responsibility for the customer service department supporting operations in three countries and serving more than 2,500 users. Key Achievements: - Developed IT business plans, which enabled the company to achieve its objectives in which alignment to the planned budget was maintained. - Improved current technologies within the organization, which enabled the company to simplify business processes and streamline operations. - Executed more than 15 requirements per year, which involved software development. - Established best business practices through innovative methodologies such as inventory control. - Communicated regarding delivery and plans on a regular basis with the leadership team and business stakeholders. - Responsible for having managed all aspects of F&A offshore/outsourcing vendor relationships – including contracting, opportunity assessment and service solution design, transition project management and execution, steady state operating performance, and productivity improvements.

Supported five companies in Mexico and provided infrastructure services. Selected applications and provided customer service. Delivered recommendations regarding the organization's technological strategy. Key Achievements: - Designed, implemented, and supported the industrial business model (Baan) at the Queretaro manufacturing plant, which allowed the company to align business operations across divisions. - Provided excellence in technical support with the server network Microsoft SQL Server 2000 installations, Microsoft Exchange, Active Directory, payroll system, and Document Management achieving a 99% customer satisfaction rating. - Transitioned systems with no disruption to the business from Windows NT 4.0 to Windows 2000/Active Directory. - Transformation of the culture of the organization through the introduction of state-of-the-art technologies such as VOIP, which allowed reducing the cost of telephony by 25%.

Business Expert - Gestión y Administracion de Empresas