Carisha Potgieter

Lead documentation alignment during enterprise system implementation (ERP), ensuring system configuration reflects operational workflows, compliance requirements, and cross-department processes. Designed and implemented the company’s documentation architecture, restructuring fragmented document storage into a structured, department-based documentation system and establishing standardised templates to ensure consistency and accessibility across teams. Develop Standard Operating Procedures (SOPs), technical training manuals, installation documentation, and product documentation to support operational processes, system adoption, and technical training. Translate engineering and technical input into structured, user-friendly documentation, working closely with development and technical teams to ensure complex information can effectively be used by operational staff. Established and implement documentation governance practices, including version control, document lifecycle management, and compliance frameworks to support regulatory and operational standards. Streamline cross-department workflows by documenting processes and coordinating with operational teams, reducing inconsistencies and improving process clarity across projects. Produce internal and external operational communications including technical bulletins, memos, and process updates, ensuring consistent communication of technical and operational changes. Act as a liaison between operations, vendors, IT, and management to coordinate documentation, align processes, and support project execution. Support tender documentation, compliance submissions, and procurement coordination to ensure documentation readiness for commercial and regulatory requirements.

Managed multi-channel e-commerce operations across Shopify and major online marketplaces, maintaining accurate product listings, inventory updates, and order fulfillment workflows to support a reliable customer experience. Developed and executed digital marketing campaigns and social media content, monitoring performance metrics to improve engagement and campaign effectiveness. Streamlined operational workflows across marketing, sales, and logistics, identifying process gaps and implementing improvements to increase efficiency and reduce operational bottlenecks. Coordinated cross-functional initiatives between marketing, sales, and operations teams to ensure alignment with broader business objectives. Provided interim leadership support to maintain operational continuity and team productivity during periods of management absence. Developed and maintained process documentation and standardised procedures to support operational consistency and ensure team adherence to established workflows.

Provided executive operational support to senior management, ensuring smooth daily operations and effective coordination across departments. Managed national and international travel logistics, meeting coordination, and scheduling to support executive efficiency and business continuity. Structured and organised company documentation across management, seed specialists, and marketing teams, establishing clear document organisation and improving information accessibility between operational and marketing functions. Planned and executed corporate events and sponsorship initiatives, coordinating vendors, venues, and budgets to support marketing and stakeholder engagement activities. Developed, edited, and proofread marketing materials, newsletters, articles, and digital communications to maintain consistent brand messaging. Supported website updates and digital content creation to improve user experience and strengthen the company’s online presence. Conducted financial reconciliations, coordinated office operations, and liaised with IT support to maintain operational efficiency. Served as Health & Safety Representative, promoting compliance and facilitating training sessions to support workplace safety standards.

Managed multiple SaaS platforms and internal CRM systems to generate actionable insights and support internal reporting and operational decision-making. Implemented documentation architecture to capture operational knowledge and reduce reliance on a single knowledge holder, developing FAQs, SOPs, and quick-reference guides that enabled team self-sufficiency and improved operational continuity. Designed and maintained technical documentation, SOPs, FAQs, and quick-reference guides, translating complex system workflows into clear, practical resources for sales and operational teams. Delivered internal employee training and onboarding programs, equipping teams with the knowledge and documentation required to effectively use SaaS platforms and operational systems. Monitored learner performance and implemented Performance Improvement Plans (PIPs) to support skill development and improve operational performance. Standardised documentation to ensure accuracy, consistency, and accessibility, establishing clear documentation practices for internal teams. Supported internal data management, reporting, and system troubleshooting to maintain reliable platform performance and operational continuity.

Taught English as a second language to early childhood learners, designing structured lessons that supported language development, comprehension, and engagement. Managed classroom environments by implementing structured learning and behaviour management approaches to maintain a safe and productive classroom. Delivered age-appropriate learning materials while adapting teaching methods to individual learning needs and cultural context. Assessed learner progress, provided feedback, and adjusted teaching strategies to support improved learning outcomes.

Managed and maintained over 90 stakeholder portfolios, ensuring accurate client records and accessible information to support client service operations. Supported SaaS platform sales processes by coordinating client requests, tracking service delivery, and assisting with operational follow-ups. Assisted business development initiatives by identifying opportunities, coordinating communications, and supporting sales pipeline activities. Utilised SaaS platforms, CRM systems, and project management tools to track client interactions, manage workflows, and maintain operational visibility across projects.