Caitlin Lyon

Co-Owner @ Pizzelle's Confections

About

My sister Michelle and I own Pizzelle's Confections, an artisan chocolate shop and dessert cafe in Huntsville, Alabama. Pizzelle's Confections is an eclectic mix of edible art and culinary exploration. We bring our lifelong love of fine chocolate, culinary, and visual art to every creation. Our mission is to share our love and knowledge of chocolate and confections so that our customers have a greater understanding and appreciation of fine chocolate and confectionery art. A visit to Pizzelle's is an experience; we love what we do and have a great time doing it. We want all of you to have a great time during your visit with us. We always say: we take our chocolate very seriously - ourselves, not so much!

Country

United States

City

Huntsville

Industry

Food & Beverages

Skill

Analytical Writing, Audience Analysis, Software Research, Microsoft Word, Agile Methodologies, Technical Writing, Documentation Practices, Documentation Control, Technical Reports, Help Authoring, Online Help Development, Content Management, Interviewing, Technical Editing, Organization Skills, Small Business Management, Work Very Well with Others, Development & Production of Publications, Technical Communication, Document Review

Experience

Co-Owner

Pizzelle's Confections

2013 - Present · 13 yrs

Huntsville, Alabama, United States

Technical Writer

SAIC

2011 - 2013 · 2 yrs

Responsible for researching, writing, and delivering help files, user guides, and reviewing training material for helicopter maintenance software by following product lifecycle from planning through final delivery in an Agile/Scrum environment. Work closely with software developers and SMEs to research and review documentation. Knowledge of DoD documentation standards. Advanced experience with Microsoft Word and RoboHelp.

Senior Technical Writer

Intergraph

2007 - 2010 · 3 yrs

Responsible for researching, writing, and delivering off-the-shelf online help files, user guides, and training manuals for public safety software by following product lifecycle from planning through final delivery. Work closely with software developers, SMEs, and trainers to research and review documentation. Experience using single-source authoring software, an HTML editor, and a help compilation program. Advanced experience with Microsoft Word.

Education

The University of Alabama in Huntsville

Technical and Scientific Communication

2004 - 2007 · 3 yrs

Completed Graduate Technical Communication program at UAH with 4.0 GPA. Special project focus on audience analysis and localization of content; completed chapter in the undergrad textbook on writing for your audience.