Bugulet Ana

Purchase Specialist @ Dedeman

About

Hi! I'm a motivated and detail-oriented Purchase Specialist with 2 years of experience in retail procurement and over 5 years in customer service and communication roles. In my current role, I manage end-to-end purchasing processes for finished goods, using SAP to ensure efficient order tracking, supplier coordination, and cost optimization. My background in call centers has strengthened my ability to communicate clearly, stay organized under pressure, and handle complex, fast-paced environments with ease. Beyond procurement, I have a strong interest in research, data organization, and content support roles – particularly remote contract-based positions where I can apply my analytical skills, accuracy, and self-discipline. I'm open to collaborations, freelance projects, and remote contract work. Feel free to connect!

Country

Romania

City

Bacău

Industry

Retail

Skill

Data Entry, Attention to Detail, Independent Thinking, Customer Relationship Management (CRM), SAP ERP, Negociere, Data Analysis, Analytical Skills, Customer Relations, Prompt follow-up to queries, Good presentation skills, Customer Relations, Excellent verbal and written communication skills, Accurate documentation and collection of data, Outstanding communication skills, Meticulous approach when updating relevant databases and repositories, Correspondence Composition, Report Preparation

Experience

Purchase Specialist

Dedeman

2023-4 - Present · 3 yrs 6 mos

Bacău, România

Customer Service Agent

Dedeman

2016-3 - 2023-4 · 7 yrs 2 mos

• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service. • Helped large volume of customers every day with positive attitude and focus on customer satisfaction. • Answered constant flow of customer calls with minimal wait times. • Responded to customer requests for products, services, and company information. • Responded to customer calls and emails to answer questions about products and services. • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously. • Participated in team meetings and training sessions to stay informed about product updates and changes. • Handled customer inquiries and suggestions courteously and professionally.

Commercial worker

S.C. Adriatica S.R.L.

2014-7 - 2016-1 · 1 yr 7 mos

Bacău, România

• Maximized safety and production levels by frequently cleaning and organizing work areas. • Checked incoming orders and organized new stock. • Completed daily tasks accurately and on-time to support shop needs. • Greeted customers and offered assistance with their requirements. • Reviewed prices and performed audits to detect and correct price discrepancies. • Organized shelves to remove slow moving items and add new merchandise.

Education

Universitatea Vasile Alecsandri din Bacau

Inginerie biochimică

2017-10 - 2019-7 · 1 yr 10 mos

• CHEMISTRY OF BIOACTIVE MOLECULES - obtaining, capitalizing, controlling and ensuring quality. • I did research on plants, foods and on some medicines, including obtaining them from natural compounds. • I gained experience in data analysis and evaluation of safety data during the research we did

Universitatea Vasile Alecsandri din Bacau

Inginerie biochimică

2013-10 - 2017-7 · 3 yrs 10 mos

• During my Undergraduate research I developed good presentation skills, ability to work in a team. • Project management taught me to work autonomously, communicate effectively and successfully manage relationships with people in my team. • I studied a lot in chemistry, synthesizing products starting from natural compounds and studying their effects.