Bryan Dugan, MBA

I serve as Assistant Director of Patient Transport Services at Texas Health Presbyterian Hospital Dallas, working alongside the Department Director to lead a 40-person team in delivering safe, efficient, and patient-centered transport operations. I manage daily workflows, analyze KPIs to optimize staffing and productivity, and collaborate with hospital leadership to align services with organizational goals. I prioritize staff development, performance coaching, and fostering a culture of safety, accountability, and service excellence, while also leading safety and compliance initiatives to ensure high departmental performance.

Managed daily patient transport operations at Texas Health Presbyterian Hospital Dallas, coordinating dispatch and assigning staff to ensure timely, accurate, and efficient patient movement. Streamlined workflows by optimizing task allocation based on staff availability and location, improving productivity and operational efficiency. Supported leadership in maintaining quality and compliance standards while onboarding and training new team members to uphold service excellence.

Provided safe and efficient transport for approximately 30 patients per day at Texas Health Presbyterian Hospital Dallas, using wheelchairs, stretchers, and other medical transport equipment. Ensured timely fulfillment of transport requests through effective use of the department’s dispatch system and Rover devices, supporting smooth hospital operations and patient satisfaction.

Assisted with month-end close activities by reviewing and analyzing financial statements to ensure accuracy. Executed journal entries and account reconciliations using Microsoft Dynamics GP, supporting precise financial reporting and operational efficiency.

Cum Laude