Bruno Marques
Managing Director @ CASSIO SOCIAL CLUB (Hong Kong)
About
A passionate, driven and motivational leader with over 15 years of experience in successful luxury flagship hotel operations across major hub cities in Asia & Europe. Strong proven record in delivering guest experience strategies, executing brand programs and operational process planning with a relentless commitment to quality. Effective in driving highly profitable organisations through entrepreneurial thinking, innovation and a customer-centric service culture mindset. Strong stakeholder management skills through effective communication, team leadership and driving measurable business results. I’m particularly interested in the intersection of: Luxury hospitality × commercial strategy × high-impact experiences
Hong Kong SAR
Hong Kong
Hospitality
Luxury Hospitality Leadership, P&L Management, Hotel Management, Revenue & Profit Growth, Guest Experience Management, F&B & Rooms Operations, Pre Openings & Openings, Budgeting & Forecasting, Team Leadership & Development, Brand Standards & Quality Assurance
Experience
Managing Director
CASSIO SOCIAL CLUB (Hong Kong)
Hong Kong SAR
-Re-appointed as Managing Director following previous tenure as Venue Operations Manager (2018–2021), to lead the full business transformation and commercial growth. -In parallel, leading selected APAC business development initiatives for SPY X, an ultra-luxury spirits brand, focusing on partnerships, market entry, and commercial strategy
Senior Operations Manager
The Murray, Hong Kong, a Niccolo Hotel
Hong Kong SAR
-Managed high-volume operations within a flagship luxury property -High leverage on positioning of venue within Hong Kong’s competitive luxury market
Operations Manager
CASSIO SOCIAL CLUB (Hong Kong)
Hong Kong SAR
-Oversaw full venue operations including service delivery, VIP guest experience, and international events
Chief Butler
Majestic Hotel Group
Barcelona e Região, Espanha
-Personalised service delivery for UHNWI clientele
Restaurant Manager
Mandarin Oriental
Barcelona e Região, Espanha
Education
HKU Business School
Business Management and People Leadership
Escola de Hotelaria e Turismo do Porto
Hotel Management
Universidade da Maia - UMAIA
Public Relations
Bruno Marques's Contact Information
Phone
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