Bret Bradford
Director (Global Quality | Operations | Product Development @ Wiley X
About
I build and lead Quality Management Systems that scale globally and drive operational excellence. As a Director-level leader across Quality, Operations, and Product Development, I’ve spent my career strengthening organizations through disciplined QMS frameworks, supplier performance, and certification strategy. I’ve led global teams across international manufacturing networks, ensuring consistency, compliance, and execution at scale. I specialize in Quality Management Systems—including ISO standards—along with global regulatory compliance, product certification, and audit leadership. My focus is on building systems that are not only compliant, but efficient, sustainable, and aligned with business objectives. From developing in-house testing capabilities to improving supplier quality and accelerating product readiness, I position quality as a strategic advantage rather than a support function. I thrive in complex, fast-moving environments where accountability, clarity, and execution matter.
United States
Little Elm
Consumer Goods
Agile Methodologies, Data Analysis, Product Management, Product R&D, SQL, Teamwork, Project Management, Good Manufacturing Practice (GMP), Global Regulatory Compliance, Product Compliance, Working Experience, Lean Manufacturing, Leadership, Behavior-Driven Development (BDD), Customer Satisfaction, Business Process Improvement, Problem Solving, Laboratory Information Management System (LIMS), Change Management, Operations Management
Experience

Director (Global Quality | Operations | Product Development
Frisco, TX
Scope of Responsibility • Led global Quality Management System (QMS) supporting • Managed direct and indirect reports across quality, supplier quality, and operations • Oversaw supplier facilities across Taiwan, China, Italy, and Australia • Supported EMEA operations in Denmark and global regulatory compliance initiatives Quality & Compliance Achievements • Implemented and maintained ISO 9001 and ISO 17025 QMS Management Systems • Led internal and external audits, including regulatory and customer audits, ensuring full compliance • Directed CAPA, RCA, and continuous improvement initiatives to resolve quality issues and prevent recurrence • Developed and standardized testing validation protocols to improve product quality and reliability Operational & Financial Impact • Reduced warranty claims from 12% to 1%, • Decreased scrap rate from 8% to 0.5%, • Improved manufacturing lead times by 25% through process optimization and lean initiatives • Increased order fulfillment efficiency by 30% via warehouse and operational improvements • Established in-house testing laboratory, reducing external testing costs by $250K annually and improving turnaround time by 75% Supplier Quality & Global Operations • Led supplier quality management across international facilities, ensuring compliance with quality standards • Implemented supplier audits, qualification processes, and performance monitoring systems • Partnered with global suppliers to improve quality, reduce defects, and enhance product consistency Product Certification & Market Expansion • Directed product certification processes for ANSI, CE, EN, and AS/NZS standards • Reduced certification cycle time to 90 days, accelerating time-to-market • Enabled $4M in revenue growth in Australia and $20M globally through successful certification • Served as primary liaison to U.S. Army, regulatory agencies, and notified bodies • Ensured compliance with government, military, and international regulatory requirements

Quality Assurance Manager
Thermodynamics
Broken Arrow, Oklahoma, United States
Restored ISO 9001 program to standard, implementing corrective actions for 15 nonconformities, 8 of which were majors, resulting in satisfactory completion of ISO 9001 recertification audit. Began implementation of IATF 16949.

Quality Team Leader
Tulsa, Oklahoma, United States
Visual inspection of all air conditioning components. Project leader to manage, engineer, set quality standards and procedures for the newest air conditioner line and multiple line functions. Lead efforts to change parts for more efficient manufacture of goods.
Education
Bret Bradford's Contact Information
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