Brenton Kidd

Responsible for the full scope of technical support and data integrity of the company. Implement and maintain the IT infrastructure and develop processes and tools that assist in driving and achieving business objectives, while ensuring optimal efficiencies and security. · Analyse and forecast the IT budget to ensure technical projects were delivered on time and within budget. · Manage a team of 5 IT staff supporting over 15 locations and 400 staff throughout North America. · Provide bi-yearly performance reviews and set individual goals, driving performance management, supporting career development, and rewarding high performers. · Lead the migration of all core business services to the cloud with a 35% OpEx reduction. · Managed the replacement of the Unified Communications systems with a cost saving of 30% YoY. · Modernized the front-line works hardware and procedures that reduced OpEx by 60% · Implemented a new hire procedure that reduced onboarding time by 40% and user provisioning time by 60%. · Responsible for the accuracy, documentation, and submission of all externally audited IT SOX systems and procedures

Lead a team of 4 IT professionals, focused on complex technology systems that would support 1500 business and residential customers along with public safety infrastructure that supports municipal infrastructure and emergency services through Ontario. · Plan and manage all aspects of a $1.4 million wireless internet service provider network. Network development, Maintenance, Support and Troubleshooting. · Headed projects with budgets ranging from $10,000 to $3 Million and 20 employees. Administered all phases of the project lifecycle, such as pre-sales engineering, initiation, planning, execution, supervision, and finalization, while identifying and eliminating risk proactively. · Created an interactive call center workflow that reduced the call-to-resolution time by 35% · Spearheaded the program to implement a new ERP system that would automate billing and job scheduling while reducing backend office labour by 20% · Manages/Assists the development and production of proposal responses to requests for proposals (RFPs), requests for bid (RFBs) · Responsible for the implementation of business and service processes to for ISO 9001:2015 Certification