Brendan Kyung, MBA

Global logistics leader with a proven track record of driving strategic growth, international expansion, and high-impact client partnerships. As a Global Sales Director at Nippon Express, I specialize in orchestrating complex supply chain solutions that align with multinational client goals—delivering measurable value across borders and business units.

A strategic consultant with the ultimate responsibility to understand our customers' requirements in proposing solutions that add value and build long lasting partnerships. • Directly responsible for important accounts: engaging with the customer and Kuehne+Nagel's network as the lynchpin in developing a relationship. • Plan and build key account strategy: defining strategic approach on value proposition & solution and the internal and external positions of Kuehne+Nagel on RFQs & tenders; partner with our departments to deliver attractive pricing and service. • Identify new opportunities: increase the footprint of business and solutions with assigned customer(s), ensuring an attractive and sizeable pipeline and high closing ratio. • Conduct structured review sessions: aligning and updating customers on customer strategy and priorities; adjust our value proposition; offer continuous improvement and new ideas. • Connect virtual account teams: ensuring true global customer representation, collaborating with related Key Account Manager networks globally and exchanging best practices and sales leads. • Control monthly performance: monitoring volume, profitability, pipeline, overdues, and ensuring immediate actions in case of deviations • Lead the transition of new business into operations to ensure that customer requirements and the commitments of Kuehne+Nagel are met.

Responsible for managing complex account relationships for the organization's multinational or large regional customers. Ensure excellent customer service, operational efficiencies and communications are maintained to achieve revenue and profit goals. • Manage overall account relationships for existing multinational customers to ensure excellent customer service during implementation, the transition to operations and ongoing maintenance of the account • Partner with other sales professionals globally to orchestrate an account sales strategy and achieve global and regional growth • Strategically partner with other departments (e.g., Product Development teams and Corporate/Regional Staff and Operations teams) to ensure continual, consistent service and growth • Participate in global and/or regional strategic review of the business structure (resourcing, sales support, internal business processes, customer relationship management) with regional and country operations and staff leaders • Establish business Key Performance Indicators and benchmarks; use these indicators to drive internal process improvements • Achieve annual sales and profit goals for multinational or large regional customers • Responsible for customer profitability in conjunction with global, regional, and country operations and staff leaders for transportation and supply chain services

Mission driven senior-level logistics expert with unique blend of strategic ability, vision and creativity in operational execution. An international logistics leader and owner of TIO Logix USA, LLC., an international freight forwarding business. Collaborated with COVID-19 Help California as a logistics consultant and service provider to assist with operational needs. Managed the entire operations of international freight forwarding service providers, TIO Logix USA, LLC and offered the customized logistics services such as air and ocean freight transportation, customs clearance, compliance, and U.S. domestic trucking to selected clients.

Achieved regional sales operational objectives by contributing to regional sales information and recommendation to strategic plans and reviews; prepared and completed action plans; implemented quality and customer-service standards; resolved problems; identified trends and implemented effective change.

- Developed Sales priorities/targets (volume/price) and business plan for US/Korea Trade Lane. - Formulated and coordinate development opportunities between local and overseas Sales management by providing input on strategic relevance of the customer which is related to the must-wins. - Steered local Sales force by identifying opportunities on US/Korea trade lane, launching, managing Sales campaigns and driving volume/density initiatives on the lane. - Acted as consultant to Sales and execute the joint program ensuring current market knowledge transfer across all Sales channels. - Planned overseas visits and act as enabler for overseas Sales. - Established and agree Trade Lane must-win customer list together with Sales and Products Management. - Managed pipeline size and hit ratio on US/Korea Trade Lane and develop action plan where targets are not met. - Via ITM (Integrated Trade Management) strategy development, proactively worked on service/price innovation to increase business. - Prepared monthly reporting/monitoring/root cause analysis of US/Korea Trade Lane performance. - Supported customer relationship by providing key knowledge about overall market trends.

Directed and coordinated all activities (Import, Export, Ocean & Air) of International Operations. Maintained service levels for all international shipments while assessing and ensuring profitability. Generated and increased revenue, maintaining acceptable business levels and supporting sales. Established relationships with customers and carriers guaranteeing efficient and accurate billing.

Developed the U.S./Korea trade lane to increase the revenue for the San Francisco branch, as well as for the EMO Trans USA. Worked as a liaison between EMO Trans USA and EMO Trans Korea. Developed, reviewed, and reported on the business development strategy to full execution. Directly identified and initiated business development efforts in the SFO Bay Area market. Developed and executed a field sales business plan to achieve corporate revenue. Worked closely with the operational staff to ensure customers’ needs and expectations were met.