Austen Boyce

Manage 2 residential properties for owner, ensuring efficient project management and tenant satisfaction. • Work with realtors, inspectors, maintenance teams and landlord to maintain clean and attractive properties • Conduct regular inspections to maintain safety standards and address compliance issues • Coordinate with vendors for cost-effective property repairs and improvements, and manage projects • Continuously reduce utility costs by researching and implementing energy-efficient practices

Promoted from sales floor to coordinate marketing and business development to new and returning customers. • Developed sales strategies to boost customer acquisition and retention, and enhance brand loyalty • Proactively drove customer acquisition by making outgoing calls, email blasts, and text messages each day • Wrote and edited unique and eye-catching communications to capture the interest of prospective buyers • Drove customer loyalty and satisfaction by managing and continuously improving the customer journey • Utilized CRM systems to track interactions, communicate promptly and manage pipeline • Trained and mentored sales team in customer service, product information and sales tactics

Hired to guide clients in vehicle selection and manage sales cycle from lead to close. • Drove customer retention and satisfaction by building strong relationships with guests • Educated clients on vehicle specifications, features, and financing strategies to assist in decision making • Worked collaboratively with finance, legal, parts, service and administrative teams

Relocated to Houston after college and secured full time position to lead daily store operations and catering projects. • Planned, managed, scheduled and executed private and corporate catering projects for up to 500+ guests • Drove efficiency into daily store operations and catering, ensuring seamless service and reputation • Analyzed and managed inventory, and coordinated with vendors to optimize product availability and cost • Oversaw cash management and POS systems, ensuring financial accuracy and reporting • Boosted loyalty, retention and repeat business by creating a welcoming space and resolving customer complaints

Relocated to Houston after college and secured several part time positions to lead daily store operations and inventory operations.. Greeted customers and provided personalized assistance to ensure an exceptional shopping experience Assisted customers in selecting clothing and accessories based on individual preferences, needs, and style Maintained store appearance by organizing merchandise, ensured displays were attractive and products were properly stocked and labeled Oversaw cash management and POS systems, ensuring financial accuracy and reporting

Relocated to Houston after college and secured several part time positions to lead daily store operations and inventory operations.. Greeted customers and provided personalized assistance to ensure an exceptional shopping experience Assisted customers in selecting clothing and accessories based on individual preferences, needs, and style Maintained store appearance by organizing merchandise, ensured displays were attractive and products were properly stocked and labeled Oversaw cash management and POS systems, ensuring financial accuracy and reporting

Member and Officer, Sailing Club Member, Geounion Club Member, FEMMES (Females Excelling More in Math, Engineering, and Science) Representative, PSAC Campus Housing Events Member, Senior Class Gift Committee Member, Freshman Orientation Team