Bolatito Olofinlua
Pathways Operations Manager @ Amazon
About
My interests and passions have developed over the years from sciences to the emergence of an interest in business. Starting with customer-centric roles across top E-commerce firms and growing to take more challenging feats in banking operations involving client management, and business development in the largest retail commercial bank in West Africa, I have had the opportunity to develop my skills in a multicultural environment, working to meet the immediate needs of consumers while developing my immediate community through financial inclusion. In an effort to continually improve myself and put my found passion for business into sound and well-grounded information, I took a leap to pursue an MBA and afford myself the opportunity to experience business on a global scale, gain insights and enjoy the new experiences from this journey.
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United States
Higher Education
Business Analysis, Program Management, Analytical Skills, Customer Service, Microsoft Excel, Sales, Microsoft Word, Management, PowerPoint, Customer Satisfaction, Team Leadership, Leadership, Time Management, Team Building, Teamwork, Team Management
Experience
Pathways Operations Manager
Amazon
United States
Graduate Assistant
W. P. Carey School of Business – Arizona State University
United States
Pathways Operations Manager- Intern
Amazon
Michigan, United States
Branch Service Manager/ Project Coordinator
Access Bank Plc
Lagos, Nigeria
•Conducted requirement gathering, facilitated workshops to define the scope of all identified business requirements and managed all stakeholder’s expectation. •Translated business ideas and needs into technical requirements and collaborating with the development team and project manager to define the best approaches. • Collaborated with Subject Matter experts to covert requirements to technical specifications to implement various complex, high-visibility innovative projects across multiple divisions and subsidiaries. • Created informative, actionable, verifiable reporting that highlights relevant business trends and ensured prompt communication of opportunities for business operations improvement. • Conducted presentations periodically to the management and end users during various phases of Software Development Life Cycle (SDLC). • Communicated and validated requirements, scope definition, and product/project goal definition, identifying and resolving issues with a view to elicit stakeholder collaboration and produce valuable solutions.
Customer Success Manager | Social Media
Jumia Nigeria
Lagos
-Drove Success improvements by identifying opportunities to streamline workflows, optimize vendor engagement and enhance overall customer experience. -Analyzed customer feedback and platform usage to generate actionable insights to improve customer experience. -Maintained cross functional collaboration with product, marketing, logistics and operations to ensure customer needs are met and vendor programs run smoothly
Customer Service
Jumia Nigeria
Lagos, Nigeria
-Improved customer engagement by developing strong relationships, ensuring seamless and personalized experience throughput their journey on Jumia -Identify opportunities to increase customer loyalty by understanding needs, resolving issues promptly and driving product usage and engagement -SME on e-commerce platform providing customers with necessary support and guidance to maximize success.
Internship Trainee
Guinness Nigeria
Lagos,Nigeria
-Interned with the supply chain Manager and assisted to oversee product storage, handling and distribution. -Control manufacturing and delivery processes. -Reporting and analyzing Key Performance Indicators. -Quality control and resolve non-conformities of product.
Education
W. P. Carey School of Business – Arizona State University
Business Administration and Management, General
#1 in the U.S for Innovation - U.S News & World report rankings #6 for top 10 research institutions in the US - HERD rankings Top 10 for patents in the U.S - National Academy of inventors & Intellectual Property owners rankings
Covenant University
Biochemistry
Bolatito Olofinlua's Contact Information
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