Bharath Nedunchelian

Directed technology strategy and global execution for Chase Travel, leading a cross-functional engineering organization and managing a significant operational budget. Oversaw platform modernization, AI integration, and a shift to a cloud-native, product-led operating model. ● Led the public relaunch of Chase Sapphire Reserve and launch of Sapphire Reserve for Business, delivering new features including Points Boost, premium statement credits (e.g., EDIT Hotels, Southwest Airlines), and retention mechanisms. ● Partnered with Card, Rewards, and Risk stakeholders to ensure regulatory alignment and data integrity during high-visibility relaunch. ● Oversaw platform transformation to support exponential growth from $8B GTV to $12B GTV and improved margins by 5% while maintaining security and compliance integrity. ● Directed AI/ML integrations into booking and rewards systems, boosting engagement by 25% and increasing NPS scores by 25%. ● Scaled the travel commerce platform into a microservices architecture, reducing downtime by 20% and supporting 30% increase in traffic. ● Realigned cloud infrastructure and budget strategy to cut platform costs by $35M annually.

Led the design and delivery of a cloud-native travel marketplace platform, enabling real-time integration between suppliers, agencies, and travelers. Spearheaded personalization strategy and team transformation to accelerate innovation and improve user experience. ● Launched a next-gen travel marketplace that streamlined B2B2C connectivity and improved booking efficiency across global partners. ● Introduced AI-powered personalization features that drove a 10% improvement in look-to-book ratio and increased traveler engagement. ● Built and scaled Agile product teams focused on experimentation and automation, reducing time-to-market for high-impact features. ● Partnered cross-functionally with product, data, and commercial leads to align engineering execution with strategic goals.

Directed a 400+ person global engineering organization managing mission-critical systems for airline ticketing, payment, and check-in operations. Led platform modernization, Agile restructuring, and large-scale cloud migration initiatives. ● Oversaw modernization of airline check-in platforms, supporting millions of daily transactions with 99.95% uptime. ● Migrated legacy fulfillment systems to microservices-based cloud architecture, delivering $10M+ in annual cost savings. ● Transitioned teams to a Scrum-based Agile model, increasing team velocity by 20% and enabling faster product cycles. ● Established engineering governance and DevOps frameworks to improve delivery consistency and platform reliability.

Led the modernization of Sabre’s high-volume customer profile systems used by global airlines and travel agencies. ● Achieved 99.95% uptime and improved system scalability for mission-critical user data processing. ● Introduced DevOps pipelines and structured release processes, increasing deployment success rates to over 99%. ● Streamlined profile data services architecture to support downstream personalization and loyalty features across channels.