Brian Blumenthal

Consulting and advising business leaders how to transform into a Customer Success focused operation.

Helping customers find the most value in our products and services.

Generated new business and customer partnerships for technology resale and recycling

While in this role, Brian led multiple Executive level programs. These included implementation of Service Cloud-Salesforce, creating and managing web and mobile digital strategies, consolidation of remote and field support locations into dense Centers of Excellence and the enablement of customer driven self-support capabilities. We leveraged such technologies as Pivotal, VMWare, Hadoop, Tableau and more to help our customers realize the power of big data. Brian was an integral part of the business and IT teams for the success of these programs.

Managed the Customer Service Operations for one of the biggest Divisions in EMC. I'm always striving for better ways to improve our overall operations and I'm seen as one of the more creative people in our business. I leverage my width of knowledge and years of experience to think of different solutions to our daily challenges. In this position I developed a data aggregation web based tool to aid in the management of daily operations for our entire field force. This tool gained rapid popularity and adoption merely through grass roots. It has now become the favored tool for daily field operations.

After two years of running 2 major accounts, Brian was promoted to a Divisional Director of Strategic Account Managers. Brian now covers a 7 state area covering some of the largest EMC revenue generating accounts in the company. These accounts span globally and contain most of the complex customers in the world from size and technology.

Global Service Account manager responsible for consistent deliver of EMC services to 2 large global companies. At EMC Brian has acted as key leader in his role. Brian has created new ways of performing his duties, positively impacting all of his peer group world wide as well as bringing new ideas to other groups to better service EMC customers. To say Brian is passionate about the role he performs is an under statement.

Part time/Volunteer Fire Fighter for the Frisco Texas Fire Department.

Brian was responsible for heading up the Program Office to manage $2M in annual education revenue for large fortune 10 customer. The PMO was responsible for many education activities including the implementation, service, and support of a corportate wide Learning Management System (LMS). Additional duties included the design & development of a self serving education portal for the customer using ecommerce to purchase a varitey of 3rd party related content.

Provided technical pre-sales support for Sales Reps to customers. These duties included architecting solutions for large scale data center engagements. Account team member sharing responsibility of a $60M+ revenue goal annually.

Brian managed the day to day activities of service engineers in the largest district in the country as well as region. This job included the responsibilities of managing all customer service escalations and the teams responding to those escalations. Additional duties included training development plans for region as well as quality measurement of customer satisfaction.

Brian was responsible for customer management, systems engineering, and process development for Life Critical digital imaging equipment. Brian's responsibilities including account management of the 3 largest accounts for Kodak Health Imaging. These duties included multiple on site consulting engagements, process work flow evaluation and change with customer.

Responsibilities included Sr team leader, customer service, and escalation support. Additional duties included managing of large store wide upgrades, system recovery, and executive communications. During this job I created a corporate wide monitoring solution to assist in a rollout, of the now famous, Automatic Replenishment system. Brian was a founding team member of the group who was responsible for monitoring and managing all Wal-Mart Unix systems across all stores and the Wal-Mart data center numbering in the thousands.