Sean Bird

As Senior IT Manager, I am an IT department manager for e-commerce operations, middleware development, Salesforce architecture, SAP administration, and testing, while ensuring IT alignment with business requirements. I have remained involved with project management for large-scale initiatives.

As Senior Project Manager, a primary responsibility was contributing to our project management office (PMO) for OneSAP (an ERP migration between SAP products). Canyon's OneSAP project, which was rooted in business process review/improvement, allowed for cross-organizational alignment to improve scaling opportunities. Beyond IT project management, management responsibilities continued with operations project coordination and order management (back-of-office customer service).

Following efforts as our Project Coordinator, I was promoted to our Project Manager, which reported to the Director of IT and Operations. This was a cross-departmental role, which reported within IT and operations, while serving as a collaborative link to sales, marketing, purchasing, and production. During my time, as our Project Manager, experiences included working with multiple third-party agencies, leading internal review meetings for Jira-ticket tracking and implementation releases, order-management oversight while improving fraud prevention, and organizing a weekly state-of-business reporting deck for domestic/international executives. Reporting, beyond project management, included company financials, bike DIO, gear DIO, outlet processing/invoicing, sales, returns, and inventory management (identification of available product not yet published online).

Following efforts as our Training Supervisor, I was promoted to our Project Coordinator, which was within the IT department. Serving as a cross-departmental link, my focus was in improving internal Canyon processes, which increased efficiency, productivity, management, and customer experiences. By creating a communication understanding, I was a funnel for projects, while optimizing processes. Through annual assistance with IT, operations, sales, marketing, purchasing, and production, all while reporting within IT and operations, this was an extremely cross-functional role, which allowed for growth and positive financial impacts for Canyon USA.

After beginning in Inside Sales, with Canyon Bicycles USA, I was promoted to our Training Supervisor position, which was within the Sales department. As Training Supervisor, I was responsible for continuing to communicate closely with customers, while catering to internal needs. Through assisting both new and existing Canyon USA employees, maximizing efficiency and productivity, with an understanding of processes and products, provided a more satisfying consumer experience. Action items included developing an onboarding agenda for inside-sales agents, creating and maintaining sell sheets for both Canyon and non-Canyon products, gathering product imagery, creating and maintaining an internal Canyon sales catalog, creating and maintaining an internal non-Canyon sales catalog, expansion of Canyon communications documentation, reviewing weekly training tips and common questions, and tracking email-queue key performance indicators (KPIs). Beyond training-specific tasks, order tracking, internal-task tracking, and user acceptance testing (UAT) were performed. Review of both Canyon-specific and consumer-facing copy and visuals were checked, and reconsidered, based on interactions with customers.

Canyon Bicycles USA is located in Carlsbad, California, providing a range of mountain, road, triathlon, gravity, urban, and fitness bicycles to the cycling community. Previously, I was working inside sales, serving as a link between Canyon Bicycles USA and customers interested in purchasing, through a direct-to-consumer model. Inside-sales agents were responsible for creating a direct, positive link between consumers and Canyon Bicycles USA. This connection is both formed and fostered, before and after sales have been completed. Canyon USA start-of-sales was August 2017. Entering this role allowed for experience in a fast-paced, start-up environment.

Everjourney is a project motivated by the adventure and freedom of cycling, while being a rebrand of Sean Bird's Cycling Blog. Everjourney focuses on storytelling, wherever, whenever, and however we want to. During 2020, Everjourney evolved into a philanthropic platform, which collaborated with One Bicycle Foundation to assist in donating bicycles (through World Bicycle Relief) to third-world orphans in Kenya, Africa. Designing, producing, and selling an apparel line allowed Everjourney to donate all sales profits to One Bicycle Foundation.

As a brand ambassador and athlete for GU Energy Labs, I consistently informed consumers about GU Energy Labs hydration and nutrition products, as a means for elevating performance. Additionally, I represented GU Energy Labs at select events.

As a sports marketing intern for GU Energy Labs, my role involved event activations, producing original content that highlights audio, text, photo, and video, previewing online content, and reviewing asset management. For event activations, attending events allowed for communication with current and potential GU Energy Labs consumers. Through communicating with consumers, proper nutrition planning was provided. Event activations included attending expos, participating in rides/races, and hosting recovery lounges. From events and athlete visits, original content was produced, through the combination of audio, text, photo, and video. As GU Energy Labs transitioned its online assets to a more prominent asset management system, I assisted with transferring, sorting, and tagging content, as a marketing project assistant.

Art's Cyclery, which was founded in 1982, is a premier online resource for those interested in cycling. Art's Cyclery boasts a retail location in San Luis Obispo, California. As a retail associate, job requirements included communicating with retail, customer service, content, and warehouse departments, while assisting customers. Additionally, stocking and displaying product was necessary. For web content, original product reviews were produced (linked media), for the web content and purchasing departments. This allowed me to better understand products, while communicating with customers.

Btech, which was founded in 1989, focuses on IT Security for Credit Unions. As an office assistant, my role revolved around improving the company's speed and work rate, while converting Btech to a paperless office.

While competing for Cal Poly Cycling, during the collegiate road-race season, two race reports provided exposure for collegiate cycling. Race reports included producing original text, photo, and video content to be published online. Working with Peloton Magazine, an internationally-renowned cycling publication, provided a more substantial link between collegiate cycling and the road cycling community.

Major: Journalism Minor: Integrated Marketing Communications

Saint Francis High School is an all-male, college-preparatory high school, in La Canada, California.