bill margraf

* Developed two school social work programs in urban educational settings * psychotherapeutic work: individual (adults and children), group, family formats * organizational consultations on social and developmental trends for school and community groups, including trainings and retreats.

* Achievements in enhanced service delivery * community building * client and community engagement * program re-organization * coaching through transition and crisis * development of new deliveries of service, program metrics and outcomes * and advancing diversity and inclusion. Directed clinical and social services for 272-unit residence for seniors with mental illness and homelessness, including supervision of clinical and ancillary services 20-person staff. Liaised with NYC government agencies (NYC Department of Health and Mental Hygiene * NYC Department of Homeless Services) for compliance with contractual obligations, including audits. Assured highest levels of program admission, client retention and delivery of service. Built a unified and collaborative network of colleagues (inter- and intra-department), clients and funders. Enhanced clinical practice and program delivery of services * improved audit results, compliance standards * improved technological/clinical interface * achieved highest rates of client retention and service delivery

Directed clinical services for adult home residential setting for previously homeless population with acute medical and psychiatric conditions, including clinical supervision of social work staff. Liaised with psychiatrists, physicians, shelters, hospitals, outreach teams, and support services. Coordinated intake and admissions process, including direct street and shelter outreach. Coordinated quality control. Liaised with NY State and NYC government agencies (NYS DOH, NYS CQC, NYC DOHMH). Demonstrated improvement of program services delivery and audit ratings; acted as Program Administrator/Director for six months in 2008; developed and presented in-service trainings.

* Providing innovative consultation services for enhancing optimal growth and support for organizations, individuals, and families in transition. Organizations in Transition: Consulting for community-based organizations on service enhancement and expansion * volunteer recruitment, training, development and retention * development of social media messaging * rebranding Professionals in Transition: Designed professional transitions services * creator and facilitator of “Professionals in Transition” support groups Families in Transition: Advisement for families on issues of aging including best care options and long term planning In development: workbook on improving client engagement for staff and volunteers * retreats for seniors

Concentration: Clinical Work with Children and Adolescents

Leadership on academic policy, resident life, community building Activities and Societies: Who's Who at Villanova University; Blue Key Society; Resident Assistant; Spring Break Urban Service Experience; Member, Academic Policy Committees for University, College of Arts and Sciences, and Department of Political Science