Bhavyasri Kavali

ServiceNow Certified System Administrator & Developer with 5+ years of experience in platform administration, basic development, ITSM processes, GRC (Governance, Risk, Compliance), and Predictive Intelligence configuration. Skilled in configuring workflows, forms, business rules, Service Catalogs, integrations, and training Predictive Intelligence models. Experienced in Agile delivery, troubleshooting, Microsoft applications, network/AV support, asset management, and VIP/White Glove support. Key Skills ServiceNow Administration & Development ITSM & GRC (Governance, Risk, Compliance) Predictive Intelligence Configuration & Model Training Workflows, Forms, Business Rules, Notifications Integrations & JavaScript Scripting Microsoft Windows/MAC & Office365 Applications Agile Delivery & ITIL® Processes Experience Configure and maintain ServiceNow workflows, forms, business rules, and Service Catalog items. Configure and train Predictive Intelligence models to enhance platform automation. Develop scripts, integrations, and automation to improve platform functionality. Manage tickets in ServiceNow, prioritize tasks, and ensure SLA compliance. Support Microsoft applications, network/AV systems, and asset management from acquisition to disposal. Assist with events, meetings, and VIP/White Glove support as needed.