beth ramsey-crawley

interviewer

About

Results driven and detail oriented Customer Service professional, with a background in both the corporate and public service environments. Possesses strong analytical and communication skills. Works to encourage and motivate others to strive to achieve success. An effective leader who promotes professionalism, maintaining a positive work environment and champions meeting the goals and objectives of the organization. A competent technology user, who believes that in order to develop a competitive workforce, understanding and utilizing computer resources is critical in navigating our global economy.

Country

united states

City

new york

Industry

professional training & coaching

Skill

training, management, program management, customer service, public speaking, leadership, project management, access, microsoft office, analysis, coaching, microsoft excel, process improvement, team building, strategic planning, budgets, business analysis, change management, cross functional team leadership, microsoft word, outlook, powerpoint, resume writing, team leadership, vendor management

Experience

ilsw

nj department of labor and workforce development

2009-9 - 2011-8 · 2 yrs

Assist professionals seeking employment changes as well and provide guidance and support to unemployed professionals during their transition to re-employment. Also provide resume writing assistance, facilitate re-employment orientation workshops, and perform follow-up activities to match job seekers to potential employment opportunites.

manager, financial planning and analysis

verizon

2008-4 - 2008-11 · 8 mos

Produced Monthly and Quarterly Financial Scorecards and Executive Summaries for Verizon Partner Solutions, compiling revenue and expense data comparisons. Managed the Sales Compensation payout process for sales and marketing teams.

manager, customer service

verizon

2001-11 - 2008-4 · 6 yrs 6 mos

Managed a team of 7 first level managers, specialists. Our primary focus was to reduce ordering and processing errors, eliminating delayed the provisioning/billing of service to our wholesale clients. Refined the desktop tool utilized by offline representatives, enabling more effective error management. Implemented automation which corrected service order entry errors, allowing error free processing through to billing. Provided online coaching to offline teams supporting wholesale, access and large business clients.

specialist, customer service

verizon

1997-9 - 2001-11 · 4 yrs 3 mos

Developed Methods and Procedures for wholesale customer service organizations. Coordinated monthly mechanized system release bulletins and managed post-release support, identifying system failures, working with IT to resolve issues. Served as Wholesale Project Manager for the retirement of MISOS, an outdated service ordering system, directing multi-functional team ensuring system requirements and training needs were met.

interviewer

new jersey department of labor & workforce development

2011-11 - Present · 14 yrs 11 mos

Assists Jobseekers in connecting with employment opportunities. Facilitates Department of Labor workshops developed to enhance job readiness and skills of NJ Workforce. Manages the Jersey Job Club for the Plainfield Office, providing Resume Writing, Interviewing and Networking support to customers in Union County and surrounding areas. Promotes utilization of social media and technology to promote marketable skills and secure career pathways. Coordinates Forklift Safety Certification classes, managing monthly scheduling and recruiting efforts.