beth mcnaughton

vice president, community

About

Over 20 years of experience with customer and client relations and an active participant and leader of moderation of online social networks since 2002. A driven leader who is able to thoughtfully consider the member’s perspective and ensure it is top priority in product development and user experience. As a thought leader in moderation, Beth has been quoted in the national media on topics related to expertise in managing online groups and social networking.

Country

united states

City

littleton

Industry

internet

Skill

social networking, online social networking, social media, web content management, publishing, content management, requirements analysis, software project management, content strategy, editorial, leadership, online moderation, help desk support, community engagement, government contracting, content development, editing, newsletters, online publishing, facebook, twitter, management

Experience

vice president, community

inspire

2006-1 - Present · 20 yrs 9 mos

* Provide leadership to the community moderation team and the over 200 patient support communities we support * Develop and oversee the strategic vision of the Inspire Trusted Partnership program to promote partner communities and provide resources for members * Assist with the definition and improvement of the member experience for Inspire's over 1.5 million members * Ensures there is a consistent tone across content developed for members and moderation * Collaborates with Product, Marketing, and Engineering regarding member engagement initiatives * Assists with the development of processes and policies for privacy regulations

project manager

sra international

2001-11 - 2005-12 · 4 yrs 2 mos

Project manager for one of the firm's largest EPA contracts, EnergyStar, and responsible for implementing and managing a help desk system to support all of the government clients and their customers applying for EnergyStar certification.