ben benison

manager services delivery and transition

About

Lead Service Readiness Engineer (Wireless) at Alcatel-Lucent

Country

new zealand

City

west coast

Industry

telecommunications

Skill

wireless, mobile devices, cdma, telecommunications, umts, lte, software development, ip, 3g, change management, cellular communications, team leadership, problem solving, wcdma, mobile, 4g, tcp/ip, diagnostics, troubleshooting, internet protocol, cellular, c, unix, program management, analysis, testing, first aid, ambulance

Experience

technical support lead engineer

nokia

2003-6 - 2006-12 · 3 yrs 7 mos

technical support engineer

nokia

2000-6 - 2003-5 · 3 yrs

Technical Support Engineer specialising in Lucent CDMA product suite.

rapid response gpm

nokia

2014-1 - 2015-3 · 1 yr 3 mos

software development engineer

trimble

1998-1 - 2000-1 · 2 yrs 1 mo

lead service readiness engineer

nokia

2015-4 - 2018-9 · 3 yrs 6 mos

manager services delivery and transition

tait communications

2019-10 - Present · 7 yrs

technical program manager

nokia

2012-7 - 2013-12 · 1 yr 6 mos

Leveraging the interface between product and delivery teams to improve customer experience.

resident engineer

nokia

2011-7 - 2012-7 · 1 yr 1 mo

Technical Advocate embedded with a key customer - providing technical knowledge and recommendations to maximize the potential, performance and operability of their mobile network(s).

manager mobile platform

nokia

2010-12 - 2011-7 · 8 mos

Acting as the customer's agent to assure a quality end to end user experience. Leadership for the life-cycle and evolution of mobile networks. Ownership for open faults, driving resolution and correction.