Emilio Basurto Chávez

Operations Engineer @ Nephos IT

About

Operations Engineer dedicated to ensuring the reliability and performance of IT infrastructure. I specialize in the deployment and management of Windows and Linux servers, virtualization, and Data Center operations.My focus is on maintaining high-availability environments through proactive monitoring, backup strategies, and efficient Active Directory management, always operating under strict ISO 27001 security standards. I am passionate about technical problem-solving and automating processes to improve operational efficiency.

Country

Mexico

City

Querétaro

Industry

Computer Software

Skill

Sistemas operativos, Virtualización, Análisis operativo, Respuesta a desastres, Soluciones de backup, ISO 27001, Firewall y filtrado de tráfico, Autenticación multifactor (MFA), Fortinet Security Fabric, Políticas de seguridad, Monitoreo y análisis de tráfico, Cifrado de protección de datos, Mitigación de ataques, Customer Support, Network Security, Cybersecurity, Information Technology, VMware vSphere, Veeam, Technology Services

Experience

Operations Engineer

Nephos IT

2026-3 - Present · 7 mos

Querétaro Arteaga, México

- Infrastructure Support: Handling the deployment, configuration, and maintenance of Windows and Linux servers to ensure consistent service availability. - Data Center Operations: Performing hardware upgrades, troubleshooting, and routine maintenance on physical and virtual servers. - System Monitoring: Monitoring infrastructure health through Site24x7, analyzing alerts, and taking corrective actions to prevent downtime. - Incident Resolution: Providing technical support for infrastructure-related incidents, focusing on efficient resolution and documenting root causes. - Operational Compliance: Following established procedures in accordance with ISO 27001 standards to ensure information security. - Task Automation: Implementing basic scripts (Python/Bash) to simplify repetitive maintenance tasks and operational reporting.

Operations Intern

Nephos IT

2025-12 - 2026-3 · 4 mos

Querétaro Arteaga, México

- Infrastructure Support: Assisted in the deployment and configuration of Windows/Linux servers and performed physical hardware maintenance in the Data Center. - Monitoring & Incident Response: Managed system health via Site24x7 and resolved L1 technical incidents via ticket and phone. - Compliance: Executed operational procedures following ISO 27001 standards for information security.

IT Trainee

ITW POLYMEX

2025-4 - 2025-12 · 9 mos

Parque Industrial Bernardo Quintana, El Marqués, Qro., México

- Windows Systems and Active Directory Administration (users, groups, GPOs). - PowerShell Automation for auditing, remediation, and deployment. - Vulnerability Management and Compliance using tools like Rapid7. - Administrative Tasks: inventory control, license management, ticket tracking, and report generation. - Technical Support (Help Desk) and incident resolution both on-site and remotely. - Configuration and Maintenance of Fortinet firewalls and Wi-Fi access points. - Technical Documentation, process standardization, and audit checklists. - Structured Cabling, labeling, and rack organization. - Installation and Support of enterprise software across multiple endpoints.

Auxiliar administrativo

Universidad Politécnica de Querétaro

2023-5 - 2024-8 · 1 yr 4 mos

El Marqués, Querétaro Arteaga, México

- Preparation and Management of academic and administrative documents. - Accurate Recordkeeping and updating of student databases. - Organization of Physical and Digital Files to prevent operational disruptions. - Personalized Student Support: guidance on procedures, request tracking, and issue resolution.