Barry Lok

• Lead end-to-end delivery of AI-powered chatbot and automation solutions, from requirement workshops to post go-live optimisation • Manage and mentor a team of 3+ (Business Analysts & Customer Success), and led cross-functional team in ensuring successful delivery and client satisfaction • Drive AI transformation initiatives for enterprise clients (e.g. insurance sector), reducing reliance on traditional support channels and improving operational efficiency • Work closely with technical teams on solution architecture, integrations, and implementation planning, ensuring scalable and feasible designs • Facilitate requirement workshops and stakeholder discussions, translating business needs into AI-driven solutions • Emphasise User Experience (UX) to ensure solutions are intuitive, effective, and adoption-ready • Contribute to AI product development and innovation under MDEC initiatives • Leverage analytics and performance data to continuously optimise chatbot performance and business outcomes

• Delivered AI-powered chatbot, automation, and voice bot solutions for enterprise clients across healthcare and insurance sectors (Singapore market) • Led end-to-end project delivery, from requirements to deployment and post-launch optimisation • Partnered with clients to drive AI adoption and digital transformation, ensuring alignment with business KPIs • Conducted Quarterly Business Reviews (QBRs), providing performance insights and strategic recommendations • Utilised tools such as Power BI and Kibana to analyse performance and drive data-backed improvements • Introduced new AI features and enhancements to help clients scale automation and improve efficiency • Collaborated closely with cross-functional and technical teams to ensure successful implementation

• Delivered AI chatbot and automation solutions for enterprise clients, including involvement in KWSP digital transformation initiatives • Led requirement gathering, solution design, and end-to-end delivery • Collaborated with stakeholders and technical teams to implement scalable AI solutions • Conducted market research and performance analysis to improve solution effectiveness

• Managed payroll operations for China entities, ensuring accuracy and compliance • Utilised Excel (macros, ETL) and Oracle systems for data processing and reporting • Improved operational efficiency through process optimisation

• Analysed client returns, rebates, and sales commissions using Excel (macros & ETL) • Provided insights on business performance and growth opportunities • Conducted market research to support strategic decision-making

Managed a team of people in meeting customers’ satisfaction and pleasant visit. Training new people into their respective role. Assisting in events planning and managing events. Enjoyed the time here and the people around me. Picked up lots of useful and fun skills such as barista, cooking, plating, service, and leading.

Accountable for students well being in the campus and also their mental health. In charge to organizing events and trips for students to participate. Making sure students’ needs are not neglected and students have a pleasant time throughout their academic year. Finding balance between studies and fun.

Assist in event planning and preparation. Oversea the event procedure and manage a team of people to deliver an amazing event for the client. The goal is to deliver one of a kind, unique, and memorable event for client and achieve full client satisfaction with our service.

Completed multiple courses such as cognitive development, social behaviour, and research methods. Although minor in mathematics, courses completed include calculus 1-4, financial mathematics 1-2, corporate financial mathematics, money and capital markets, and rational problem solving. Conducted a research on the impact of Covid on student’s academic performance.