barbara hill

lean sigma project leader

About

Lean Sigma Project Leader at Avaya

Country

united states

City

oklahoma city

Industry

telecommunications

Skill

call centers, process improvement, business process, lean manufacturing, six sigma, training, telecommunications, avaya, management, voip, sap, telephony, managed services, contact centers, call center, leadership, vendor management, service delivery, change management, unified communications, crm

Experience

operations manager

avaya

1997-1 - 2012-1 · 15 yrs 1 mo

gccc indirect process owner

avaya

2007-9 - Present · 19 yrs 1 mo

Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.

lean sigma project leader

avaya

2009-6 - Present · 17 yrs 4 mos

I have recently moved into a Lean Sigma role. The OKC Avaya office is the project site for Lean Sigma. My team focuses on event planning, conducting of training, implementation, and follow up of each Kaizen event. I am responsible for identifying and elimination of waste in current business processes, by utilizing Lean Sigma principles and skills. Establishing of metrics to track success.