Aymen Gnaba

Full executive oversight of Kales Airline Services in Switzerland (Zurich & Geneva). Strategic Direction: Developing and implementing the national roadmap to consolidate market share. Governance: Leading finance, HR, and operational compliance at a country level. Partnership Management: Acting as the primary liaison for airline headquarters and global accounts. Synergy: Harmonizing operations between Zurich and Geneva to provide a unified Swiss value proposition.

•Developing and implementing commercial strategies according to company goals and objectives aiming to accelerate growth. •Conducting market research and analysis to create detailed business plans on commercial opportunities (expansion, business development etc.). •Understanding the requirements of existing customers to ensure their needs are being met. •Promote and expand the company’s commercial activity that will generate revenues and lead to sustainable growth. •Build and maintain profitable partnerships with key stakeholders. •Monitor performance of commercial activities using key metrics and prepare reports for senior management.

• Developing cargo business (General Cargo, Valuable Cargo, Pharma COL+CRT) to China,Asia & USA. • Expand and manage customers' portfolio, maintain close relations with forwarding agents/shippers /trucking companies and actively secure the promotion of Air China Cargo products and services together with seeking new business opportunities in the market. • Respond to corporate customer RFI (Request for Information), RFQ (Request for Quote) and Tender. Try to gain new business and seek out the customer's expectations which focus on product development in order to boost the yield. • Develop and actively implementation of short and long terms sales strategies (sales visits to forwarders) to secure profitable acquisition of the best mix of products to fully utilize the allocated capacities and also sales related projects. • Costing structure analysis, analysis based on existing CASS, WACD, local business intelligence, market and competition performance in order to boost tonnage and revenue. • Daily contacts by phone and mail with the forwarders, airlines and trucking companies worldwide. • Operations, bookings cargo shipments in many different IT systems (Cargospot, ACCOS). Flight organisation and truck supervision up to different airline’s hubs in Europe. • Invoicing, controlling and issuing sales report (weekly and monthly). • Capacity allotment plan. Tariff structures and Sales strategies to secure fulfillment of annual sales targets. • Follow-up of discrepancies, claims. • Database backup and updates.

• Head of Customer services / GVA office – Managing 3 people • Developing Etihad Airways cargo, Air Mauritius Cargo business in GVA • Commercial sales visits to forwarders in Geneva and Romandie Area • Attending annual airlines sales meeting, promotion of the company to get new contracts • Daily contacts by phone and mail with the forwarders, airlines and trucking companies worldwide • Sales offers, bookings and reservations in many different IT systems • Flight organisation and truck supervision up to different airline’s hubs in Europe • Invoicing, controlling and issuing sales report (weekly and monthly) • E-mailing, marketing • Follow-up of discrepancies and find solutions • Statistics and analysis • Database backup and updates • Setup of new IT systems in liaison with the suppliers

As Deputy Teamleader Export Office Sales Agent • Inform and advise customers on the phone and at the counter about general rules and regulations in the aircargo business • Establish written offers to customers and secure proper and timely follow-up • Proactive sales of the various products services offered by the export office • Daily contact with various partners eg. Planzer, Swissport, Swiss Customs, time:matters • Control documents provided by shipper • Accept, book and dispatch aircargo shipments according to the various regulations • Support and participate on local events (exhibitions) • Monitor dispatch • Tracking and tracing • Initiative corrective measures in case of irregularities • Issuance of all necessary transports documents (awb, labels, dangerous good declaration) • Substitute the manager and handle all the operations when she is on leave As Indoor Sales Agent • Cargo reservation for all cargo agents • Secure immediate communication to customers in case of shipping irregularities and booking confirmation • Sell the cargo capacity of Swiss WorldCargo • Keep working queues up to date • Adjust final details for shipments and disposition, in cooperation with the relevant interfaces • Active sales calls for open space capacities • Secure quality standards in regards to service level, incoming calls and lost calls • Allotment control • Maintenance of customer databank • Actively support and push short term sales actions within given parameters • Establish offers to customers and secure proper and timely follow-up

• Visit customers to promote the reputation and the services of British Airways World Cargo • Communicating with customers/agent, trucking companies, mainly by telephone and mail • Acceptance and processing of freight reservations • Ensuring customers were correctly informed and updated on all the various relevant aspects, for example : available capacity, dangerous goods and other special cargo requirements, rates and irregularities • Load planning for both flights and trucks and loading supervision • Issuing GHA with load planning instructions and monitoring GHA performance levels • Daily written and verbal communication with London HQ on a whole range of issues : capacity and irregularities, for instance • Control of purchase invoices and their distribution to CH HQ in Zurich • Claims Management • Customer correspondence • Administrative task such as weekly and monthly sales reports, customer database update • Security of the BA operation, Health & Safety, support of the audit management in GVA