Ayman Abdelaziz, TOT

• Leading the branch according the strategic plans and budget. • Manage the branch operations and manage the sales efforts. • Liaise with head office units to follow company policies, objectives, and guidelines. • Transfer of knowledge for a positive development of the branch. Principal accountabilities: - Responsible for sales and margin development of the branch. • Meet the established Sales, Revenue, Cost, and Profitability targets of his branch. • Effective control systems and measures. • Work on professional training of staff member’s. - Ensure efficient working environment and the service attitude. - Check on the customer satisfaction. - Report to Gm and head office regarding the achievements. - Close the operations and financial processes according requirements. - Follow up on airline developments and share with Gm and colleagues. Key Result Area: • Positive branch business performance- sales and operations. • Staff evaluation / development. • Contribution towards organizing sales & marketing activities. Authority Level: • Customer contract negotiations according agreed company policy. • Responsible for all business expenses within approved budgets . • Handling staff matters in line with company policy and in agreement with the Area and/ or General Manager.

 SWOT Analysis.  Planning and directing an organization's strategic and long-range goals.  Conducts organizational reviews to identify strengths, weaknesses, and opportunities and to evaluate operational effectiveness.  Analyze and evaluate internal business plans.  Provide unbiased, professional, independent studies for the top executives.  Make economic and market forecasts.  Analyze country risks.  Hunt for new business areas.  Make strategic suggestions.  Analyze strategic proposals.

 Motivate a team of technical support consultant through performance coaching, career planning and setting educational objectives.  Participate on quality calibration and validating sessions.  Resolve employee issues and act as the employee advocate when dealing with HR or departmental processes.  Improve productivity by highlighting deficiencies and recommending change in tools, training, processes, reporting and employee engagement.  Facilitate customer resolution for escalated calls and engage the necessary technical support.  Follow up with unsatisfied customers to ensure issues are resolved and the customers are satisfied.  Report operational achievements and progress to the operations manager on a regular basis including statistical analysis and improvement of action plans.  Work with other managers to ensure operational consistency.  Maintain a mindset of continues improvement in terms of efficiency of support processes, customer satisfaction and the application of tools for monitoring management and optimization.  Build relationships with the operational and technical department management of our key customers.  Develop a strong relationship with the sales teams to increase support services agreements sales. This includes negotiation and closing services contacts.  Deliver and exceed on all team performance targets.

1) Conduct orientation sessions and arrange on-the-job training for new hires. 2) Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement. 3) Develop testing and evaluation procedures. 4) Conduct or arrange for ongoing technical training and personal development classes for staff members. 5) Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors. 6) Develop and organize training manuals, multimedia visual aids, and other educational materials.

• Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer records by updating account information. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Maintains financial accounts by processing customer adjustments. • Recommends potential products or services to management by collecting customer information and analyzing customer needs. • Prepares product or service reports by collecting and analyzing customer information. • Contributes to team effort by accomplishing related results as needed. Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.

• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. • Sells products by establishing contact and developing relationships with prospects; recommending solutions. • Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements. • Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors. • Prepares reports by collecting, analyzing, and summarizing information. • Maintains quality service by establishing and enforcing organization standards. • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. • Contributes to team effort by accomplishing related results as needed. Skills/Qualifications: Presentation Skills, Client Relationships, Emphasizing Excellence, Energy Level, Negotiation, Prospecting Skills, Meeting Sales Goals, Creativity, Sales Planning, Independence, Motivation for Sales

• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. • Sells products by establishing contact and developing relationships with prospects; recommending solutions. • Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements. • Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors. • Prepares reports by collecting, analyzing, and summarizing information. • Maintains quality service by establishing and enforcing organization standards. • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; bench marking state-of-the-art practices; participating in professional societies. • Contributes to team effort by accomplishing related results as needed. Skills/Qualifications: Presentation Skills, Client Relationships, Emphasizing Excellence, Energy Level, Negotiation, Prospecting Skills, Meeting Sales Goals, Creativity, Sales Planning, Independence, Motivation for Sales

Learning