Ayezza Zaragoza

HIKINEX is a scalable, people-powered, tech-enabled solutions provider, helping you drive revenue and optimize operations. Our goal is to help companies scale fast and drive profit. We leverage U.S. and OffShore resources to provide superior support services at a fraction of the cost. We excel in the following key verticals: - CX (Customer Experience) - SOS (Sales Outsourcing Solutions) - RPO (Recruit Process Outsourcing) - eDiscovery Staffing (Offshore Project Management and Data Technicians) - BackOffice Support (Accounting, AR / AP, Executive Support and Administration) www.Hikinex.com Scale Fast, Drive Profit – You CAN do both with HIKINEX!

Front Office Associate Intern As a Front Office Associate Intern, I had the opportunity to gain hands-on experience in managing front desk operations and delivering excellent guest service. I was honored to be recognized as the Most Outstanding Intern in the Front Office Department, a testament to my dedication and commitment to excellence. My responsibilities included: • Welcoming guests and ensuring smooth check-in and check-out processes. • Managing room reservations, cancellations, and adjustments using property management systems to maintain accurate records. • Coordinating with housekeeping, maintenance, and other departments to guarantee seamless operations and exceptional guest experiences. • Coordinating with housekeeping and other departments to guarantee seamless operations. • Handling payments and maintaining accurate financial records. • Demonstrating strong communication and multitasking skills to prioritize tasks and resolve conflicts under pressure. This role allowed me to develop a strong foundation in customer service, administrative management, and teamwork, which I am eager to apply to future opportunities in the hospitality or client-facing industries. My dedication to excellence and passion for creating positive experiences drive my commitment to delivering top-tier service.

As a Customer Service Associate, I specialized in providing exceptional support by addressing customer inquiries, resolving issues with empathy and professionalism, and ensuring a seamless customer experience. I consistently met performance metrics, maintained perfect attendance, and demonstrated a positive attitude, earning recognition as one of the top performers in my account. This role enhanced my communication, problem-solving, and interpersonal skills, preparing me to thrive in fast-paced, customer-focused environments.