Kathy Au

Conduct new hire orientation and associated integration tasks to ensure a positive onboarding experience. Complete non-exempt to exempt class changes in accordance with federal and state laws. Review and support internal training team by identifying and assigning participants to various training programs. Organize, prepare, and facilitate regional training throughout the year. Review and track employee licensure process and associated job updates. Support special projects that have region-wide and/or firm-wide impact.

Assisted with new hire onboarding and integration tasks including pre-employment paperwork, I-9 verifications, background checks and drug tests, prepared and distributed new hire materials, and scheduled new hire orientation. Audited new hire training reports (i.e. Employee Handbook, Anti-Harassment, Safety Program, and Cybersecurity) and tracked completion of other HR related processes. Assisted with preparation and coordination of HR training sessions. Maintained hard copy and electronic filing system (HRIS).

Point of contact for benefits inquiries. Processed Company Store administrative programs. Participated in special projects related to departmental or organizational needs and priorities. Worked closely with Employee Relations Consultants to ensure execution of company policies and procedures. Served as liaison for multi-location leadership team and team members regarding HR related matters.

Audit all team member records retention to ensure compliance with corporate process and policies. Coordinate employee functions such as University Day and Health Fair on-site. Provide administrative support to the Solution Center team.

Participated in the hiring process through conducting background checks and health screenings. Provided assistance in all aspects of running the human resources office such as answering phones, updating files, and data entry.

Managed mission critical project for Human Resources department regarding full conversion of employee files digitally. Support the configuration of new system for electronic files to SAP. Assisted Human Resources in relocating 800 team members to their new headquarters.

Assisted with placement of orders, refunds, or exchanges. Trained up to 20 employees on exceptional customer service. Developed methods to establish and clarify customer needs and concerns.

Resolved customer complaints via phone, email, or mail. Ensured accurate account and customer information by following up and maintaining up-to-date information. Increased sales by 34 percent in first six months by improving customer service communications.

Built and maintained relationships with regular customers by learning and remembering preferences. Assisted customers in various ways, including bringing them condiments, refilling drinks, and removing food from table. Delivered food quickly to the correct tables to help the kitchen move faster and keep customers happy.

Greeted incoming and departing guests warmly with a genuine smile and eye contact. Responsible for keeping an organized inventory space and ensuring efficient restaurant operations. Succeeded and thrived in fast paced, high stress work environment.

Protected operations by keeping human resource information confidential. Answered and routed incoming phone calls. Made photocopies, faxed documents, and performed other duties assigned. Filed documents into appropriate employee files.

Ensured that the cash drawer is in balance and maintained at all times. Approved withdrawals after ensuring that signature is valid. Compared signatures, photos, and ID to verify customers.

Watered plants and planted water beds during the summer at the Abraham Lincoln High School Garden. Participated in American Friends Service Committee’s Freedom Summer School to learn about other schools gardens, the history of our nation, and human perspectives. Worked with other interns to learn different techniques to maintain healthy garden beds.