Atiya Khatoon

I am a results-driven HR professional with expertise in recruitment, employee relations, and performance management. My focus is on aligning HR strategies with business goals to enhance workforce efficiency and employee satisfaction. Key Expertise: ✔ Talent Acquisition & Management ✔ Performance Evaluation & Improvement ✔ Employee Engagement & Retention ✔ HR Policy Development ✔ Leadership & Team Development ✔ Conflict Resolution & Compliance ✔ Organizational Development & Change Management With a proven track record of building high-performing teams, streamlining HR operations, and improving employee retention, I am passionate about fostering a positive workplace culture.

As a dedicated professional supporting Microsoft, I manage critical tasks with precision and expertise. My role involves allocating quotas based on subscription types, expediting quota increase requests within 24 hours, and resolving premium customer issues within 2 hours. Using DevOps, I create work items, boards, backlogs, and queries to ensure timely project delivery. I collaborate closely with onsite engineers and account managers to provide top-tier customer service. With deep expertise in Azure services, I handle critical issues efficiently, prioritizing production impact and urgency. My commitment to excellence makes me a valuable asset to any team.

I provide support by responding to service level cases and addressing production issues efficiently. My role involves recreating customer issues, troubleshooting, and escalating them to the appropriate teams when necessary. Additionally, I assist customers with their monthly billing inquiries, ensuring clarity and resolution. I also contribute to enhancing the knowledge base by submitting ideas and suggestions for new content, improving overall support quality and efficiency.

As a Microsoft Support Engineer, I managed quotas for services like Compute, Storage, SQL, and Data Factory, ensuring timely fulfillment of customer requests. I handled incident management (ICM) using Azure DevOps, Jarvis, and ServiceDesk while collaborating with engineering teams to resolve complex issues. My expertise in cloud infrastructure, strong communication, and problem-solving skills make me a valuable asset to any team.

As a Google Ad Manager support team member, I assist clients with Google’s publishing products, generating custom reports, and optimizing ad campaigns. With expertise in Ad Operations, DoubleClick, and Google AdWords, I ensure seamless ad management and client satisfaction. My strong technical and communication skills help deliver exceptional support and results.

As a digital marketing professional, I have worked on projects like MEGA, Dynamic Callout, and Sitelinks, gaining expertise in Google Ads and search content analysis. My role involved project management, ad performance optimization, and data-driven decision-making. With strong analytical skills and experience across multiple digital platforms, I am equipped to drive successful campaigns. If you're looking for a dedicated expert to enhance your digital marketing efforts, I’d be a great fit.