ATIQ BEBAL

Checked in passengers for domestic and international travel using computerized systems; verified documentation for international and domestic flights. Greeted and assisted all customers, including providing help with check-in, tagging luggage, ticketing changes, rebooking, and special service requests. Processed tickets/boarding pass, checked baggage, and monitored carry-on baggage for size and quantity, collected checked baggage fees at gate, and assigned seats. Boarded and deplaned flights and escorted passengers, including disabled passengers and unaccompanied minors, from aircraft. Provided accurate gate, flight arrival, and departure information and answered general inquiries. Announced and provided information on arrival and departure times, boarding procedures, gate changes, and carry-on regulations. Assisted customers with special needs and quickly addressed and resolved customer complaints. see less

Working in Celebinas as Customer Service Agent, handling Reliance Commercial Dealers Limited (private charter Flight's). -FBO and Ground handling, coordinating with ramp service and other support services -coordination, including short notice international trip -VVIP/VIP arrivals and departures -Billing and payment for ground service and airport arrival and departure -Customs and immigration -Fuel services -Crew and Pax transport arrangements

Dealing with the passengers enquires about flight departures and arrivals. Informing passengers about luggage restrictions. Taking care of passengers with special needs and unaccompanied children. Calming and reassuring the nervous passengers

Builds business by identifying and selling prospects; maintaining relationships with clients. Identifies business opportunities by identifying prospects (stores) and evaluating their position in the market and analysing sales options Sells products by establishing contact and developing relationships with prospects (stores) Maintains relationships with clients by providing support, information, and guidance; recommending new opportunities, product launches and consumption Identifies new products by remaining updated on industry trends, market activities, and competitors Answer customers' questions about specific products/services Ensure racks are fully stocked Manage returns of merchandise Coordinate with the Retail Sales team to provide excellent customer service (especially during peak times) Inform customers about discounts and special offers Contributes to team effort by accomplishing related results as needed