atef kotb

Worked as Assistant Front Office Manager at Radisson Blu Cairo, Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. Directs implements and maintains a service and management philosophy which serves as a guide to respective staff.

Worked as a Sales Executive at Intercontinental Dar El Tawhid Makka (IHG), I was responsible to implement all sales activities and maximize business opportunities in my specific area of responsibility under the general guidance and supervision. The role involves generating and maintaining customers of defined accounts and areas through sales activities like face to face sales calls, telephone calls or entertainment and will include key responsibilities

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

* Responsibilities: * 1-Leading all the front office staff during the operation. * 2-Handling all the front desk issues.

* Responsibilities: * Rooms Blocking. * Checking Traces * Follow up with Departures. * Close any pending issue PM or PX. * Handling groups blocking and requests.

Responsibilities Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition. Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition. To develop and implement programs to further improve and enhance levels of service and guest care within the Front Office departments. Maintains high visibility during peak period in order to ensure smooth running of operations, promotes good public relations, takes corrective actions and handles customers’ complaints to ensure their satisfaction. Coordinates front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to Hotel Standards in a safe and secure environment.