Ashton Hyler

Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults. Established network specifications and analyzed workflow, access, information and security requirements. Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability. Created patches and solutions to fix bugs in existing applications. Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues. Performed email migration from Enterprise to cloud Provisioned new software and hardware for use, following established security policies. Managed onboarding and off boarding of employees. Drove continuous improvement of IT governance processes. Became a Trusted Agent (TA) & an Enhanced Trusted Agent (ETA). Performed IMO duties on a regular basis Integrated and updated software products to boost system compatibility. Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.

Worked overseas in Korea to support Air Force and Korean Government Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters. Completed new connects, reconnects, disconnects and service changes for commercial customers. Installed and maintained data and voice circuits through routers, switches and WAN devices. Assembled communication equipment such as wiring, switching equipment and power apparatus. Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries. Read blueprints and schematics to correctly place equipment. Planned layouts and ran cable into buildings and through walls, attics and crawl spaces. Coordinated installation of new users and relocations of existing users.

Provided on-call support for critical issues related to the mission. Provided helpdesk support for all Military, DoD and affiliated agencies within a large GSM-O contract. Provide first contact resolutions, as well as escalations to the next tier of technical support. We carried a small portion of admin control for DISA Storefront as well as other Military/DoD apps. We set up Classified and Unclassified video & audio bridges for conferences around the world. We offered DMZ emergency whitelist requests for officers that are qualified. Created tickets for degraded or dropped circuits, video/audio conference issues, war & training missions and any user from the DoD, including presidential status. We averaged about 20-60 calls a day per person.

Printerlogic Migration Project: Migrated all of Hawaii Pacific Health printer servers to the main PrinterLogic software website. Physically gathered all of HPH service tags from the CPUs and Printers from multiple hospitals. Organized all the info onto a master folder on a shared drive. Implemented updated and assisted users on upgrading their printer drivers. Managed the general IT level assistance for HPH. Created floor plans for HPH to organize and develop an easier way for users to access their virtual printers.

Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. Main support for high ranking officials, such as Generals, Colonels, Doctors, etc. Provided face to face IM/IT and PC support for HQ PACAF/SG Executive Staff. Identified, researched and resolved technical issues effecting computers and informational systems. Managed escalation procedures and ensured service levels were maintained. Tested and troubleshot network connectivity issues. Documented, tracked and monitored problems within the staff and escalated the corrective response to the COR within 24 hrs of outage. Monitored metrics and recommended operational adjustments as required. Secured and maintained SIPR thin clients. Set up Classified VTCs for high ranking officials. Updated and maintained AV/VTC deployments using government equipment.

Helped solve diverse program problems with in-depth analysis. Analyzed unstructured information to derive key insights. Performed quality assurance to meet appropriate standards and facilitate improvement of processes. Reviewed program implementation plans to assess risk and feasibility. Extraction and transferring of data requested by Program Managers while maintaining data protection under HIPPA and Privacy Act regulations. Collected, organized and modeled data using software tools. Evaluated current processes to develop improvement plans. Reviewed internal systems and organized training plans to address areas in need of improvement. Database administration (OBA) to include data audits, transfer sensitive health information and personal information on secure networks.

Developed, implemented and managed business plans to promote profitable food and beverage sales. Purchased adequate quantities of food, beverages, equipment and supplies. Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately. Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies. Correctly calculated inventory and ordered appropriate supplies. Created fun team building activities to engage staff in up-selling to meet revenue targets. Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity. Effectively managed payroll and timekeeping, and paperwork for new hires and terminations. Interacted positively with customers while promoting hotel facilities and services. Oversaw front of house personnel to maintain adequate staffing and minimize overtime. Actively participated in ongoing customer service programs.

Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service. Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides. Picked up riders at designated locations and greeted upon vehicle entry. Used GPS to determine fastest route to destinations in order to save riders money and maximize availability. Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.

Removed malware, ransomware and other threats from laptops and desktop systems. Rolled out software updates and applied server patches to thwart threats from penetrating networks. Patched software and installed new versions to eliminate security problems and protect data. Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. Configured hardware, devices and software to set up work stations for employees. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Used Microsoft Word and other software tools to create documents and other communications. Prepared variety of different written communications, reports and documents.

Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management. Researched issues and assessed inefficiencies within supply chain using applications to devise solutions and improve performance. Tracked supply, equipment and product inventory quantities to maintain necessary levels. Eliminated process lags by overseeing hundreds of thousands of dollars in logistics assets to fulfill customer demand. Supervised compliance measures regarding domestic and international tariffs and customs regulations. Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction. Verified transactions, product orders and shipping dates and entered information into databases and reports. Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems. Developed systems for organizing reports and records to drive integrity.