Ashish Kumar

Ashish Kumar

Manager - Key Accounts @ Jeebly

About

At Jeebly, my goal is to create strong, lasting partnerships by ensuring smooth client onboarding and effective relationship management. Our focused approach to key accounts has helped clients succeed in the fast-moving logistics and e-commerce industries, improving their experience and making service integration easier. I work to build a supportive environment that puts customer satisfaction and retention first. My strengths include managing key accounts and finding solutions that add real value. My aim is to help Jeebly grow by keeping our key accounts happy and ensuring they thrive through our teamwork.

Country

India

City

Noida

Industry

Transportation/Trucking/Railroad

Skill

BPO, Call Center, MIS, Team Management, People Management, Sales Support, Sales Management, Problem Solving, Call Centers, Management, Customer Service, Outsourcing, Performance Management, Vendor Management, CRM, Time Management, Key Account Management, Interpersonal Communication, Difficult Situations, Work-Life Balance

Experience

Jeebly

Manager - Key Accounts

Jeebly

LinkedIn
2023-3 - Present · 3 yrs 6 mos

Noida, Uttar Pradesh, India

Jeebly

Manager-Key Accounts

Jeebly

LinkedIn
2023-3 - Present · 3 yrs 6 mos

Noida, Uttar Pradesh, India

EcoEx

Business Development Manager

EcoEx

LinkedIn
2022-10 - 2023-2 · 5 mos

Delhi, India

Plastic-EPR || Sustainability || Helping Recyclers Procure EPR Certificate Buyers || Plastic Waste Management(PWM) || Creating A Sustainable Digital Ecosystem || Circular Economy

IndiaMART InterMESH Limited

Relationship Manager

IndiaMART InterMESH Limited

LinkedIn
2015-11 - 2022-9 · 6 yrs 11 mos

Noida Area, India

• Managing clients who are using India Mart paid services through Email and Tel-calling with a team of 8-10 people. • Responsible for on-boarding and servicing of clients. • Renewal of services and Up-Selling of higher value product. • Assisting clients in managing their portfolio and use India Mart services effectively. • Responsible for retaining clients and maintaining low client churn. • Leading the team for any innovative idea and helping them to produce new ideas for process improvement. • Coaching and help develop team members and leads; helping to resolve dysfunctional behavior. • Familiarizing the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance. • Chasing clients for overdue payments. • Providing guidance to the team based on management direction. • Providing status reporting of team activities against the program plan or schedule. • Dealing with ERP support team in order to fixing the technical issues. • Capturing the feedback and escalation from the client and maintaining VOC. • Providing class room and buddy up training to new team members and refresher session for process updates & knowledge.

Vertex Customer Solutions india Private Limited

Team Leader

Vertex Customer Solutions india Private Limited

LinkedIn
2013-5 - 2015-11 · 2 yrs 7 mos

Noida Area, India

• Tele-sales of VAS and GPRS packs for UP (East) circle. • Maintaining daily shrinkage of Agents. • Accountability of 3 Process with a consolidated Team of 25 members. • Identifying sales opportunities and presenting benefits and key features of products effectively to acquire new business. • Accomplishing the agreed levels of calling activity to raise revenue.

Eureka Outsourcing Solutions Private Limited

Trainee Team Leader

Eureka Outsourcing Solutions Private Limited

2011-12 - 2013-1 · 1 yr 2 mos

Noida Area, India

Handling a group of people and helping them in sales.

Andromeda Marketing Private Limited

Team Coach

Andromeda Marketing Private Limited

2011-7 - 2011-12 · 6 mos

New Sales,Escalation calls on behalf of my team members,daily productivity report.

Arcadia Insurance Broking Solution Pvt. Ltd

Business Development Officer

Arcadia Insurance Broking Solution Pvt. Ltd

2011-1 - 2011-6 · 6 mos

Created Sales campaigns to promote services on discounts and offers to existing and new customers. Adhering to the company external or internal customer care and equal opportunity procedures and policies. Floor supervision in the absence of Team Leader.

Eureka Outsourcing Solution Pvt. Ltd

CSR

Eureka Outsourcing Solution Pvt. Ltd

2010-3 - 2010-12 · 10 mos

Noida Area, India

Identifying sales opportunities and presenting benefits and key features of products effectively to acquire new business. Accomplishing the agreed levels of calling activity to raise revenue. Handled escalation calls for fellow executives. Developing and maintaining new database contacts and details of potential customers. Ensuring the correct maintenance of follow-up procedures to the potential clients

Education

Institute of Management Studies, Noida

Institute of Management Studies, Noida

LinkedIn

Business Administration, Management and Operations

2006 - 2009 · 3 yrs

Bachelor of Business Administration [BBA]

Ashish Kumar's Contact Information

Email

******@***.com

Phone

(**) *** ****

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