Arindam Chakravarty

Gallup Strengths: Learner, Analytical, Empathy, Responsibility, Maximizer, Discipline, Strategic. I am a proactive and achievement-oriented professional offering nearly 20 years of versatile experience in IT, I specialize in Enterprise Service Management, Agile Service Management, Vendor Governance and Customer Experience across diverse industries. Currently, I am leading IT Service Management at Parexel International, where I drive strategic initiatives through AIOps platform aimed at enhancing Customer experience. I excel in fostering collaborative partnerships through Relationship Building, effective Vendor Management strategies, and Continuous Improvement initiatives to optimize service delivery. Additionally, I bring strong capabilities in Risk Management, Process Transformation, Transition Management and Automation, executing strategic initiatives to mitigate risks and streamline operational processes effectively. At Parexel International, I have been recognized for pioneering the implementation of ITIL best practices, significantly elevating Customer experience standards.