Archana Satish

Analyzed borrower financials, including credit reports, income verification, debt-to-income ratios, and employment history. Evaluated applicants' creditworthiness and issued loan approvals based on established underwriting guidelines, industry regulations, and company policies. Recommended policy exceptions for approval to senior management by providing robust rationale to support the deviations. Stay current on regulatory changes and adjust underwriting procedures accordingly to maintain compliance.

Verified the authenticity and completeness of documentation provided such as income statements, employment records, tax returns, and bank statements. Followed up with brokers to obtain missing or additional information required to process the loan application. Mentored and trained new hires, assisted with onboarding and supported team development. Achieved a 98% audit score in the first year as Associate Mortgage Underwriter, demonstrating strong performance.

Engage with senior stakeholders across line of business to execute solutions to fill gaps in existing processes. Undertake periodic review of team process manuals and update them to reflect current requirements and stipulations. Lead daily and weekly status meetings on team productivity and workflow. Mentor and support team members and provide guidance and training with processing tasks. Manage the team workload in the team leader’s absence to ensure SLA is met and prevent escalations. Investigate and resolve client escalations related to property tax payments within agreed SLA. Reconcile daily tax payments processed by the team and ensure variances are resolved before funds are released. Review internal requests related to fee waiver or penalty write-off and recommend for senior management approval in line with established rules and procedures.

Prepare, reconcile and accurately remit tax payments for regular installments, arrears or administrative charges to municipalities across the region prior to payment due date for all accounts on tax escrow. Contact municipalities and/or borrowers to obtain property tax information/bills for confirmation of tax levies or remitting payments for arrears. Report list of additions and deletions to tax municipalities to ensure future tax bills are received directly for payment. Coordinate with various municipalities to ensure payments on tax sale notified properties are made before the deadline to protect the Bank’s charge on those properties. Investigating escalations and take necessary measures to correct the discrepancies by engaging with internal and external partners.

Review and reconcile transactions processed the Retail Mortgage Servicing units and notify variances to concerned processors / teams for correction. Identify and escalate in a timely manner, all aged and high-risk exceptions or complex issues that require further investigation to the Supervisors / Managers for resolution. Follow up regularly for unresolved variances to ensure necessary corrective action is taken to balance the books. Post necessary journal entries to offset system variances and reconcile General Ledger balances. Conduct independent spot checks and monthly attestation of suspense accounts to ensure all items are reconciled and compliance standards of policies, procedures and processes are being adhered to. Prepare monthly reports related to CIBC Farm / Business Insurance and Life Insurance by extracting data from internal systems and resources and forward the same to internal and external partners for further analysis. Identify and recommend changes to existing processes and partnering with the respective teams to ensure smooth implementation. Led a process change initiative to convert physical records storage system to a digital platform.

Top performing Mortgage Processor, proficient in post advance servicing transactions related to mortgage and secured line of credit products under the Firstline and Simplii brands. Trained new employees in all servicing tasks processed by the team as the Learning Associate. Reviewed exception reports on a daily, weekly or monthly basis and ensured variances are resolved. Liaised with internal and external partner to resolve complex investigations. Handle client queries from servicing desk or IQ and expedite resolution using independent judgement and analytical skills.

Independent supervision and management of the day to day activities in Trade Finance Operations at Bank Guarantees Department for smooth and seamless operations. Accountable for timely and accurate processing of all bank guarantee requests including overall customer satisfaction. Liaising between customer, legal, business and centralized Guarantee operations team to ensure smooth processing of transactions within agreed TAT/SLA. Coordinating with legal, business and compliance departments to enable issuance of Bank Guarantees for new to bank customers. Attending internal and external queries and resolve them in the best manner possible. Monitor recovery of guarantee commission/income on issued guarantees within the system and report pending recoveries to collection team.

Expert in mortgage loan documentation vetting and loan processing. Worked in the entire life cycle from receipt of loan applications to final loan disbursement. Follow up on post disbursal documents with developers and financial institutions. Book mortgage loans in the system and identify and process required maintenance activities for transactions across multiple processing platforms and ensure transactions are accurately recorded. Handle pre and post disbursement customer queries / complaints and liaised with relevant internal departments to facilitate smooth resolution. Liaise closely with product and policy teams on changes in approved procedures and ensure their compliance in the day to day activities.

Associate Editor. Prepared legal case summaries of UK Court judgments for a UK based legal website.

Prepare agenda for Board Meetings, draft minutes for Board meetings, Committee meetings and Annual General meetings. Maintain records and documents, furnish appropriate statements and declarations to ensure compliance with the provisions of the Listing Agreement with the Stock Exchanges. Filed and maintained legal records and correspondence pertaining to various group companies. Corresponding and coordinating with various corporate associates, governmental and agencies on legal and secretarial issues. Involved in the preparation and filing of documents and other liaison activities related to the amalgamation of companies within the group.

Draft minutes for Board meetings, Committee meetings and Stakeholder meetings and managing correspondence related to the same. Undertake activities related to dividend declaration including dividend account opening,maintenance and reconciliation of dividend accounts. Maintain requisite correspondence and documentation related to investor grievance issues. Handle legal correspondence and proceedings involved in cheque bouncing cases including issuance of legal notice, filing of case papers and related follow up activity. Involved in the Postal Ballot exercise undertaken by the Company. Prepared Postal Ballot Notices and assisted the Ballot Scrutinizer in the scrutiny of Postal Ballot forms and related administrative activities. Worked closely on the project for issue of Bonus Equity shares and Bonus Redeemable Preference shares.