Anusha Ganesan

• Expertise in automating web-based applications using Selenium WebDriver with Java. • Implemented PAGE OBJECT MODEL framework to reduce code duplication and improved test case maintenance. • Have good experience in developing scripts using BDD framework with Cucumber, TestNG framework, Junit. • Good experience in build automation tool Maven and CI/CD tool Jenkins. Executed scripts in Jenkins and generated reports like Allure, Extent, Cucumber. • Implemented data driven framework Cucumber/TestNG through excels(apache poi jars) and in Postman through csv files. • Hands-on experience in writing Xpath and handled dynamic web elements. • Experience in Postman tool for validating the API end points. • Involved in API automation testing using a data driven(excel-apache poi jars) Rest Assured framework. • Hands on experience in project management tool JIRA (Reporting and Defect Tracking) and source code management tool GIT. • Good experience in writing SQL queries. • Involved in agile ceremonies such as sprint planning, daily scrum calls, sprint review and sprint retrospective meetings.

• Excellent understanding of Software Test Life Cycle (STLC). • Sound knowledge of Software Development Life Cycle (SDLC). • Working knowledge on Web Services Testing. • Carrying out Smoke Testing on critical or basic features of an application. • Functional Testing of each and every component of an application. • Testing the Integration of an application based on business transaction scenarios. • System and End to End Testing of the end user feature. • Performing Regression Testing after fixing of bugs thus ensuring no problems are created. • Carrying out Compatibility Testing of an application using different browsers, operating systems. • Preparing Test Cases as per requirements. • Complete understanding of the Bug Life Cycle and classifying them based on severity and priority. • Basic SQL Database Concepts and Database Testing.

• Worked as L2 Technical Support Analyst. • Assisting L1's with escalations and technical questions. • Resolves Level 1 and Level 2 issues and escalate complex and/or high priority problems to the appropriate support groups for resolution(L3 Agent, Manager, etc.) • Have Diagnosed and troubleshooted end user banking application issues and provides appropriate solution • Supported end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM (mobile device management) including install, modification and repair • Experience using ITSM Ticketing tools (Service Now) • Working knowledge of Windows operating systems, networks, databases and network security concepts and tools. • Working knowledge of the Microsoft Office application suite including MS Outlook • Experience with multi-platform Windows O/S • Basic knowledge of ITIL, Service Desk metrics/SLA's, and mobile device support