Anurag Srivastav

Currently leading Supply Chain Program Management, Sales and Operations Planning, Operations Integration, Product Management. More than 11 + years of Work Experience in Supply Chain, Logistics Operations Management & Strategy, Product Management, Cost Reduction and Optimization projects, Vendor Management, Product life cycle Management, Project Management, Continuous Improvement, Customer Service & Quality Delivery. Skills: Supply Chain Program Management I Product Management & Strategy | Logistics Network | P&L | Cost Optimization | CRM | 3PL | Cross functional Team Leadership | Vendor Management Domain: Omni Channel | Customer Experience | Seller Experience | Delivery Experience | Supply Chain | 3PL

Leading the end-to-end order fulfillment process (SCM), First, Middle & Last Mile Delivery, Fleet Management Operation Setup, Inventory Planning & Metrics,3PL Vendor Onboarding, Manage Warehouse & Store Ops. • Lead Logistics team to ensure compliance with all regulations, competitive cycle times and cost-effective shipments. • Partners with all Supply Chain Pillars (Plan, Source, Deliver), Tech, Product, Finance and other cross functional team members, to define project scope, design, and resources requirements for projects. • Work cross functionally, and closely with other Teams (including customers, and vendors) for collaborative demand/supply planning, and good receiving/deliveries. • Focus on response management with key stakeholders Supply Planning, Merchandising, Order Fulfilment, Freight and Logistics, for timely resolution of issues/queries. • Drive optimal fill rate and inventory weeks of supply to maximize revenue opportunities, ensure on-shelf presence and mitigate returns exposure. • Lead the new initiative and Operations Planning process. • Initiate & establish collaborative planning, forecasting and replenishment process & establish the operation with key customers. Last Mile Delivery Operation- 1. Lead a LMD team for PAN India Operation and manage the 1950+ riders for orders fulfillment. 2. Delivered 9500 + Hyper Local orders per day through our internal fleet. 3. Managed 11 Warehouse (Dark Stores) of top 6 metro cities and 3 non-metro cities for Same City/Outstation orders. 4. Organized the rider onboarding, SOPs of rider training, store training and rider payout structure. Inventory Management- 1. Supervised the Inventory forecasting, Purchasing, Storage, Analysis and Techniques of Omnichannel. 2. Spearheaded a team of 6 members to handle INR 90+ Cr inventory at PAN India level.

Paytm Hotels provide the most comprehensive range of online and full service of OTA solutions to respond to the diversified needs of small to medium sized/And high sized Hotels/Corporates. In addition our expertise in Hotels management consulting and Hotels program optimization generate the highest level of cost savings for our clients. # Handling over 1000 plus hotels, along with chain group of hotels, like Lalit, Expedia, Sarovar, Fortune, Golden Tulip, The Pride and responsible to onbaord around 50+new coming Hotels on paytm portals in daily basis. # Work on client RFP’s as per their requirement and initiate hotel contracting accordingly. # Handling the whole Hotel operations team and Working closely with sales/KAM team , to ensure client’s expectations are exceeded and operational goals are met. # Weekly and Monthly visits to hotels, to keep a personal level of business contact. # Contracting & re-contracting of hotels as per corporate requirement. # Maintain and develop existing & new customers through appropriate propositions and sales methods, participating in exhibitions for greater brand visibility and accountable for completing sales objectives. # Maximizing customer satisfaction level by monitoring customer complaints and handling customer grievances and resolving their issues for customer retention.

Corporate Customer Acquistion Team (Paytm Payment Bank): • Only single BA for PAN India requirement for corporate. • Handled tons of data singly for KYCs, Wallet Txns, Add Money etc.. • Designed process for Onboarding New Corporate. • Owning Reports & Business Analysis for PAN india stakeholders. Paytm Payments Ops. (Merchant On-boarding) • Successfully handled onboarding of numerous merchants for 35+ digital Business for Paytm (like Gold, Entertainment, Deals, Education, Utilities etc..) • SOP creation and streamlining the process for each of the business and handled entire process for • 1. Documents Verification • 2. Agreement • 3. RA & Payouts • 4. Feedback & Escalations * Framing team and setting the process (+migration) for the entire team in Vizag (Vishakhapatnam).

Catalog Operation: 1. Using “ Salesforce Tool “ to check the quality of a catalog of Fashion , Home & Kitchen , Book-Media-Stationary, Automotive, Health & Wellness , Beauty & Personal Care And Electronics products by applying some formulas like Vlookup, Hlookup, concatenation etc on Microsoft Excel. In this process I have to find the bugs in the given catalog then send it for uploading that will live on our production site (www.paytm.com). 2.Check all catalog team member work via “Auditing Process”. In this process, I have checked no. of steps like:- a- TAT ( Turn Around Time ) b- No. Of Productivity c- Quality d- Challenges 3. Making a report for all catalog process and which report having all SKU (Stock Keeping Unit) information. 4.Solving all merchant queries like Top Brand details , Vat /Tin Information , Top Brand Logo etc. 5. Also making new dash board and trackers in excel where important data can be hold and share with higher authorities to our company . 6. Daily audit of processed cases. 7. Sanity of wrong uploaded products. Future Group (Big Bazar)- I am working on whole FG catalog End to End ownership) data processing and updating when the time first time of FG( Big Bazar) launch on Paytm. Providing all feedback and suggestion for “FG” on weekly and monthly basis. LFR Team (Large Frequency Retailer)- I Also work on whole LFR catalog ( End to End ownership) data processing and updating when the time first time of LFR launch on Paytm. Providing all feedback and suggestion for “LFR” on weekly and monthly basis. Brand Team- Basically in this team,we work on daily basis request received for creating new brands, editing already exists brands and also changes status of brands on request .(Maximum happens duplicates of top brands after confirmation of Brand Verification Team)