Anthony Reyes

I successfully managed the onboarding of enterprise merchants at ShipMonk, enhancing customer experience and operational efficiency. • Served as a liaison between operations, technology, and leadership to streamline project execution. • Created training programs that fostered customer independence and improved troubleshooting capabilities. • Leveraged Zapier to automate repetitive tasks, optimizing workflow and productivity.

• Design and deploy automation tools for onboarding new telehealth clients to streamline intake and documentation processes while enhancing speed and accuracy. • Act as a cross-functional liaison between operations, tech, and leadership teams to ensure alignment on project priorities and execution. KEY ACHIEVEMENTS • Independently implemented Greenhouse ATS and integrated a custom-built career page on the company website which improved applicant tracking and candidate engagement. • Created end-to-end workflows to automate candidate applications leading to a reduction of manual touchpoints and increased hiring process consistency. • Led the redesign and enhancement of the company website including the creation of a dynamic intake form to improve client submissions and data collection. • Successfully launched and customized a CRM using HubSpot to map company SOPs into system workflows, enhance client lifecycle tracking, and elevating internal communication. • Boosted onboarding efficiency by 30% through automation and workflow improvements, while simultaneously reducing data entry errors compared to previous manual methods.

• Led the implementation of Kinectify AML software for 10+ clients in both brick-and-mortar casinos and online gambling platforms, including enterprises with 30+ properties. • Oversaw client implementation projects through Rocketlane by designing scalable templates based on contract tiers to streamline and accelerate deployment. • Facilitated daily standup calls with clients and collaborated with the development team to deliver custom software enhancements based on client feedback. • Configured Single Sign-On (SSO) authentication for clients using Auth0 services, including integrations with Okta and Microsoft platforms. • Developed and executed data migration strategies via SFTP or API for seamless client onboarding into Kinectify by utilizing SDKs to support API-based integrations. • Collaborated with external vendors including DDIQ, Quantifind, and LexisNexis to integrate third-party data tools into the Kinectify platform.

• Liaised with the Product Team on Sprint releases by ensuring a comprehensive understanding of new features to support effective implementation and client guidance. • Generated custom data reports for clients using SQL to support operational decision-making and compliance tracking. • Coordinated with third-party vendors including LabCorp, Quest Diagnostics, and Epic Integrate to organize lab data integration by leveraging HL7 file interpretation and backend table mapping in Azure Studio. • Enabled Single Sign-On (SSO) functionality across all client implementations to enhance user experience, security, and administrative efficiency. • Slashed data analysis time by 30% and improved regulatory adherence by deploying Immuware software across multiple healthcare organizations, customizing features to meet compliance needs (e.g., OSHA, vaccinations, record types). • Reduced manual verification processes and improved compliance reporting by configuring IIS mappings with state registries, reviewing HL7 submission specifications, and collaborating with the development team to automate data exports.

• Pioneered the implementation of 200+ healthcare SaaS projects, managing up to 20 simultaneously, optimizing client portal configuration and training, which doubled implementation output and reduced delivery time by 15–25%. • Delivered 92% of projects on time without errors by coordinating coordinated with cross-functional teams, including Data, Payroll, and Billing to ensure seamless customer transitions to the SaaS platform. • Resolved complex issues within the HHAeXchange LTD portal for agencies and providers, contributing to $300K+ in upsell revenue through effective support and client engagement. • Achieved 100% client retention by facilitating training for over 200 providers on the HHAeXchange ENT system, maintaining detailed project documentation in Salesforce and leading weekly client status calls. • Completed 70% of hotfixes within one week by diagnosing system bugs and partnering with over 20 developers to address and resolve issues.

• Executed SQL queries for NJ and WV clients by improving compliance and streamlining operations in those markets. • Resolved 1,000+ tickets, and completed 70% of them within the same day by supporting clients and payers with EDI processes. • Analyzed data discrepancies using SQL queries by proactively preventing five to 10 tickets weekly. • Decreased process times by 90%, saving over five hours daily by optimizing file import processes and creating new workflows. • Lessened client billing time by 40% by onboarding insurance companies and healthcare providers (hospitals, clinics, private practices) to the EDI system, collaborating with developers to ensure smooth transitions. • Enhanced compliance and contributed to a 20% increase in annual revenues by developing EDI specifications to align with state laws.

• Contributed to software testing for every release, evaluating both new and previous versions to ensure functionality, and collaborated with the Product Owner to implement 70+ enhancements based on user testing feedback. • Improved release timelines by 20% by developing test strategies, test plans, data requirements, and UAT scenarios. • Logged 100+ bugs in Jira before the final release by conducting regression, feature, user acceptance (UAT), and system integration (SIT) testing for Billing, E-Billing, EDI, and Cash Payments.

• Designed SQL Server maintenance plans for automated backups and cleanup tasks to ensure data integrity and compliance with retention policies. • Took charge of managing multiple client databases within Microsoft Dynamics ERP/Dynamics GP, conducted regular upkeep, and resolved 20+ customer cases weekly to ensure optimal performance and 100% client satisfaction. • Cut report generation time by 40% by developing SQL scripts to query and correct data, modified SSRS custom reports, and built Microsoft Power BI dashboards. • Migrated 10 companies to upgraded Windows servers, completing all transitions within two days with zero data loss or downtime. • Implemented third-party applications and configured GP environments for 13 clients, finalizing all deployments within one week. • Engineered custom data integrations and automated field population using macros in Dynamics GP, cutting integration process time by 35%.