anne annunziata

Program Manager, IBM and Fidelity, Raleigh, NC, Led 3-5 member team that supported policy interpretation and operations for the company’s benefit plans. Delivered excellent customer service to employees resulting in monthly customer satisfaction of over 95%. Selected to implement the April 2003 Federal Government HIPAA Privacy Rule Requirements for the company’s total US population, ensuring timely compliance with new regulations. Selected to coordinate and lead 15 person team resulting in a seamless benefits transition of 2,000 US employees to new organization. Received Fidelity’s Outstanding Service Award in 2005 for this work.

* Managed data and information working with Marketing Sales Force for new equipment sales resulting in accurate and timely orders. * Integral member of implementation team for on-time installation of word processing systems to the company’s headquarters for 2 Divisions. * 2 years management responsibility for 18 person team in a marketing branch office resulting in 100% accurate, timely order entries and account receivables. * Contact for benefits policy interpretation for 25 company branch offices in CT, MA, NY and RI.