Andrew Martin

Department objectives - Process vehicle titles accurately to ensure transferability to purchasing customers. Exceptional customer service provided for customer inquiries and customers with the highest volume of business transactions. Department training and development, including content development and training execution strategies. Business process improvement and operation efficiency analysis.

Keep the airport in good working order and acceptable appearance and maintain the facilities to meet or exceed both corporate and customer standards. Operations & Facility Management Vendor and client relations Custodial Supervision Customer Service Oversight

Connect hard working, nurses with facilities in need of assistance in providing quality health care nationwide. Manage recruitment, hiring (salary, benefits, timesheets, employee relations), job execution (orientation, day one, schedules). Responsible for new clinician recruitment, current and past clinician retention. Work with clinicians to maintain payroll hours and company and facility compliance requirements. Acted as a communication platform for facility HR departments and SHC housing, compliance, payroll, contracting and quality assurance.

Highly motivated, resourceful managerial talent with nine years of career success in customer service spearheading station operations for Delta Airlines • Proven team leader, trainer and motivator with ability to turn largest Delta out station from “worst to first”; 2014 best performing out station, second best performing out station 2016 • Manage over 140 employees, responsible for ticketing, passenger service, ground operations, customer service & fleet services for daily inbound & outbound flights, in addition to all airline operational demands • Created and continue to maintain a safety culture that led all field stations with a score of 1.74, on 2016 safety compliance audit- a score of 1 is the goal • Balanced and maintained 2016 station budget, receiving a perfect 5.00/5.00 on station financial score card • 2016: Delta BUF finished #2 of 23 in Category B Delta field stations, placement based on station’s customer service score card • 2014: Finished #1 of 23 category B Delta field stations, placement based on station’s customer service card • Reduced staffing by 445 hours weekly, resulting in compliance with Delta standards; as a result of being under allotted hours increased company revenue and ensured maximum payouts for managerial profit sharing • Reduced overtime by 10% in one month, saving 120 additional station hours • Responsible for hiring, coaching, performance evaluation and disciplining of direct reports • Manage cross-functional teams including Above Wing & Below Wing Supervisors • Enhance and encourage team culture to drive high performance and engagement; manage and mentor individual team members Key Strengths: Performance & Operational Management Station Management Customer Service Management Project & Infrastructure Management Airport Handling Security/ Safety Operations Liaison/ Team Leadership

Studied public communication with a concentration in PR and advertising. Practiced writing for news print, broadcast, PR, and sports PR. Studied PR case studies and campaigns. worked with clients to develop campaign strategies to grow their business and gain public recognition. A small amount of time was spent on fundraising for non-profit organizations.