Andrea Benner-Cassoni

Help Desk Coordinator • Provide Help desk support for constituents for common hardware and software products, telephone and voicemail and email. Administer work order program, enter and monitor progress of all work order tickets and, provide follow up • Troubleshoot computer and/or network problems • Process Information Technology Purchase orders • Provide first level support for administrative systems including active directory and quodata. • Provide all support for Off site campuses, faculty, staff and student. • Provide administrative support for Vice President of Information Technology as well as the Director of Information Technology • Handle all sales of software and equipment • Schedule meetings, handle travel arrangements • Supervise 20+ student workers

Department Secretary & Pharmacy Technician • Provide Administrative Support to CFO, COO, Hospital Administrator, Director of Housekeeping and Plant Operations • 10 years as Pharmacy Technician duties included handling, reading, filling and logging all medications, narcotics, mixing of IV solutions, documentations of all processes • Plant Operations Administrative Assistant: Provided Administrative support, made travel arrangements, kept all Quality Assurance up to date, scheduled meeting, Safety committee member, scheduled training, completed payroll, confidential records kept, computer skills and records as needed, handled all incoming and out going mail, JCAHO, and vendors • Worked on finding grants to support the hospital Worked in operating room supporting Medical Staff, sterilizing instruments and prep for surgery