Anan Khan

• Managed end-to-end procurement cycles for the Ontario AI Scribe Vendor of Record (VOR) program, facilitating clinical technology adoption for healthcare providers province-wide • Designed and issued complex RFS/RFQ documents, accurately translating multifaceted clinician requirements into technical vendor specifications • Performed comprehensive bid evaluations, including rigorous financial modeling and cost-benefit analysis, to provide clinicians with data-driven vendor selection summaries • Negotiated and finalized procurement agreements between top-tier AI vendors and provincial healthcare organizations, ensuring compliance with Ontario’s Broader Public Sector (BPS) guidelines • Facilitated large-scale health sector implementations, managing the deployment of AI Scribe technology across diverse clinical environments to improve administrative efficiency • Managed the full lifecycle of technology adoption, from coordinating trial licenses and live product demonstrations to troubleshooting post-implementation technical hurdles • Developed and monitored KPIs for clinician license trials, utilizing data tracking to report on program health and organizational impact • Pioneered the foundational architecture of the Ontario AI Scribe program, establishing standardized workflows and governance structures from the ground up • Served as the primary escalation point for client resolution, ensuring high satisfaction rates among Ontario clinicians • Standardized reporting protocols to provide executive stakeholders with visibility into program ROI, clinician enrollment, and vendor performance

• Served as the primary point of contact for a diverse client portfolio, providing expert guidance on procurement processes and ensuring a seamless end-to-end service experience. • Facilitated productive interactions between clients and vendors, managing expectations and ensuring all parties adhere to agreed-upon service levels and timelines • Managed a high volume of multi-channel communications (email, phone, and portals), delivering timely and accurate information regarding product availability and contract terms. • Tracked and reported on client satisfaction and vendor performance metrics, identifying opportunities to improve the overall customer journey • Maintained meticulous records of client agreements, RFS documents, and communication logs to ensure transparency and rapid response to future inquiries

• Performed administrative functions including managing incoming/outgoing communications, handling business correspondence, client support for corporate and business banking inquiries, etc • Managed vendor communications, processed purchase orders (POs), maintained inventory records, and handled administrative tasks such as scheduling, data entry, and filing • Performed social media management and developed tutorials for online banking apps and website features, enhancing user engagement, etc • Engaged with clients in a friendly and professional manner by actively listening to their concerns and offering solutions to customers as per the company's customer service policies • Performed accurate data entry, file management, record keeping, and maintained the confidentiality of the documents

• Responsible for supporting cardholders' needs on a variety of Visa products via inbound/outbound phone calls while delivering a positive customer interaction • Leveraged thorough product knowledge to customize recommendations to clients, based on individual financial circumstances, preferred payment methods, adding a beneficiary, travel notifications, and credit history • Performed administrative including maintaining customer records, file management, appointment scheduling, data entry, scanning, printing, photocopying, etc • Applied up-selling and cross-selling techniques to promote and sell credit card services and payment protection plans while maintaining a positive customer experience • Utilized all tools to support, action, and document all related questions and needs and accurately updated and maintained cardholder data in internal database • Ensured compliance with key control and other policies and maintained confidentiality in our secure environment

• Supported purchasing departments by managing vendor communications, processing purchase orders (POs), maintaining inventory records, and handling administrative tasks such as scheduling, data entry, and filing. • Managed President's/CEO's complex local and international travel arrangements, multi-calendar management, and coordinated executive communications including taking calls, responding to emails, and interfacing with clients • Performed office administrative duties opening and distributing mail, sending and receiving courier packages, ordering office supplies, managing meeting rooms, preparing agendas, noting and distributing minutes of meetings including any follow-up action required, creating and maintaining spreadsheets, faxing, copying, scanning printing, etc • Assisted Human Resources department with scheduling interviews and onboarding of new employees and associates • Responsible for the organization and coordination of office operations, procedures, and resources to facilitate organizational effectiveness & efficiency on the team • Served as the direct liaison for the CEO/President, department executives, and senior management; managed very high-level confidential documents for potential acquisitions and divestitures

Transferable project management & communications skills

Relevant coursework: buying & merchandising, vendor negotiations, supply chain management, product sourcing, business operations