Amr Mohamed

Manage and negotiate contracts with clients, ensuring favorable terms for the company. -Customer Relationship Management Build and maintain strong relationships with existing clients to foster loyalty and repeat business. Identify and address client needs and concerns related to export and shipping services. Oversee and optimize the company's export and shipping operations to ensure efficiency and cost-effectiveness. Collaborate with internal departments like logistics and documentation to ensure smooth execution of export and shipping activities. -Additional Responsibilities Contribute to marketing and promotional efforts to generate awareness of the company's export and shipping services. -Company Formation Research and understand the process of registering a business as a non-resident in our target market (legal and tax implications will be provided). -Financial Setup: Research and compare options for opening a business bank account through an online bank suitable for e-commerce transactions. -Payment Processing: Research and integrate secure payment methods for the website (e.g., credit cards, PayPal, etc.). Ensure compliance with PCI (Payment Card Industry) security standards. Address customer concerns and troubleshoot any issues related to orders and deliveries. -Marketing and Analytics: Collaborate with the marketing team to develop strategies to promote the online store and drive traffic. Monitor website analytics to track customer behavior and optimize the online shopping experience.

• Handling the logistics issue between. INDEVCO business units in Egypt and Shipping lines, Truck Contractors, Vessels Owner and freight forwarder. • Negotiate Air & Ocean freight to get the best rate depending on our group Export volume. • Handle Head Office requests concerning reports and others issues • Approved Shipping line invoices according to our agreed rate with. • Handling the logistics new project concerning charted vessel between origin country and Export country. • Shipment documentation ( shipping declaration ,Final Shipping Declaration , Draft B/L , Confirming Original B/L ) . • Coordinate with carriers to prepare booking reservations and ensure placement of vessels. • Provide vessel cut off for export to all destinations and relay to business units in order to ensure they are provided with the best service. • Review carrier invoices in order to ensure that they match the agreed upon rate; and relay them to concerned INDEVCO BUs . • Coordinate between, INDEVCO Bus and carriers in order to ensure containers are booked in conformity with production dates and quantities expected from suppliers • Follow up and coordinate with all concerned parties on shipping documents and relevant issues in order to track shipments and ensure timely loading of goods • Coordinate between INDEVCO Bus and Europe Forwarders concerning IHI prices to customer final destination and review carrier invoices in order to ensure that they match the agreed upon rate; and relay them to concerned INDEVCO BUs • Review and approve original documents provided by carriers, forwarders and suppliers to ensure their accuracy before sending them to the concerned INDEVCO BU • Prepare all required statistics and reports related to export market in order to provide them to the director at the head office .

• Handling the logistics issue between. INDEVCO business units in Egypt and Shipping lines, Truck Contractors, Vessels Owner and freight forwarder. • Negotiate Air & Ocean freight to get the best rate depending on our group Export volume. • Handle Head Office requests concerning reports and others issues • Approved Shipping line invoices according to our agreed rate with. • Handling the logistics new project concerning charted vessel between origin country and Export country. • Shipment documentation ( shipping declaration ,Final Shipping Declaration , Draft B/L , Confirming Original B/L ) . • Coordinate with carriers to prepare booking reservations and ensure placement of vessels.. • Provide vessel cut off for export to all destinations and relay to business units in order to ensure they are provided with the best service. • Review carrier invoices in order to ensure that they match the agreed upon rate; and relay them to concerned INDEVCO BUs . • Coordinate between, INDEVCO Bus and carriers in order to ensure containers are booked in conformity with production dates and quantities expected from suppliers • Follow up and coordinate with all concerned parties on shipping documents and relevant issues in order to track shipments and ensure timely loading of goods • Coordinate between INDEVCO Bus and Europe Forwarders concerning IHI prices to customer final destination and review carrier invoices in order to ensure that they match the agreed upon rate; and relay them to concerned INDEVCO BUs • Review and approve original documents provided by carriers, forwarders and suppliers to ensure their accuracy before sending them to the concerned INDEVCO .BU • Prepare all required statistics and reports related to export market in order to provide them to the director at the head office .

• Creating payment note for shipping lines invoices and check/approve price for payment as per agreed rates. • Request new quotations through our head office in Lebanon. • Creating Shipping schedule. • Collect shipping documents and dispatch them to customers. • Handle customer delivery and shipping complaints, investigate reasons, and communicate them to the team and customers. • Prepare all shipping documents related to Export subsidies. • Creating all shipping documents related to charter vessels and follow up loading process live at Port of loading. • Creating logistics reports (containers Forecasting / Shipping Price list / Shipping cost per ton monthly – yearly/ …) • Follow up with customs brokers.

• Communicate with shipping Lines on all shipping issues (Europe, Africa and Asia). • Creating all shipping documents related to mentioned destinations. • Request for new quotations through our head office in Lebanon. • Collect shipping documents and dispatch them to customers. • Creating all shipping documents related to Export subsidies. • Creating all shipping documents related to charter vessels and follow up loading process live at Port of loading. • Following up with customs brokers.

• Follow up product cycle in order to provide the customers with the products on time. • Handle all Export issues between Export Sales representative and Production line. • Issuing Orders and Quotations

• Receptionist . • Guest relation . • Reservation . • Cashier . • Concierge .