amit grover

Applied PMI based methodology for project tracking and deliverables. Led agile, iterative and waterfall style SDLC projects for various customers. Developed use cases and functional / technical requirements. Processed testing and implementation plans to achieve cost-effective, timely implementations. Framed and delivered presentations to senior level management (Directors, VP and CIO) on pre‐ and post‐ implementation strategies and status based on customer need analysis. Key Achievements: Implemented Kofax and Captiva front-end imaging software and documentation, Filenet and Opentext backend content management systems in major hospitals and insurance firms. Seamlessly handled major vendor relationships with EMC, Adobe and Kofax.

Built project team compromised of 10+ exempt, non-exempt, and contract employees. Led technology operations, customer relations management, as well as, project management. Specialized implementing Opentext and Kofax imaging solutions in Financial Institutions, Healthcare, Manufacturing and Insurance industries while adhering to strict HIPAA guidelines. Managed and implemented imaging and custom solutions for customers such as Bacardi Manufacturing, Rollins, United Auto Insurance, St. Mary's Hospital, Piedmont Hospital, United Food and Commercial Workers Union and Financial institutions throughout the Caribbean. Played a key role in projects totaling more than $2M, while leading a team 10 throughout development and implementation. Successfully introduced new clients and up-sold to existing clients, retaining 90% of client base. Supervised 2 teams of 4-5 personnel in customer implementations for project management, business innovation, and cost reduction while establishing strategies to drive sales with new and existing customers.

* Prommis Solutions (Atlanta, GA) is a leading national provider of processing services to the real estate finance industry. Responsible for providing back office services to various law firms supporting full real estate lifecycle including foreclosure, bankruptcy and loss mitigation processing. * Restructured and migrated multiple document imaging solutions accumulated during company expansion into a single Document Management System (DMS). * Launched and executed test plans to assess product failure mechanics; delivered recommendations resulting in an expedited implementation schedule cutting original timeline by 45%. * Managed agile style shared services projects. * Automated client (various law firms) access to full lifecycle of a legal document from inception to completion.

Directed complex IT projects and led team of five. Maintained MS project plans with status updates for all involved parties. Defined constraints of scope, risks and resource allocation. Served as integration manager for Bank of America projects. Key Achievements: Automated processing of $1B in payments in 24x7 environment by outsourcing forms processing using SQL, Java scripts and VBScripts. Drove 4-month reduction of deployment time on sales tax documents by analyzing functional and technical requirements and standardizing the file layouts / procedures; changes led to $300K in departmental savings.

Managed team of internal and vendor resources to deploy Documentum Content Server 5 months ahead of forecast by hiring contractors and working with business users, analysts and technical implementation teams. Key Achievements: Implemented Disaster Recovery procedure to reduce down time in case of system breakdown. Increased Flexible Spending Account (FSA) and COBRA claims processed per day from 30,000 to 500,000 by migrating from Docutreev content management system to Documentum, removing major system bottleneck.

Imaging Guru' providing end-user support, overseeing Intelligent Planning and Scheduled Systems implementations using various project management tools. Assessed client response and end-user feedback to improve business strategy and streamline standard delivery mechanisms. Evaluated potential risks, developing customized document imaging solutions for clients. Liaise and collaborate with support groups, manufacturers, vendors and other technical teams. Led migration, upgrades, and restorations as required for various projects. Worked with an array of clients including Cingular, Aaron Rents, various hospitals, health insurance companies and banks on high level on-going document imaging implementations involving 1000+ users.

Lead change management initiative to expand a national procure-to-pay invoice payment system to a global solution. Single point of contact between Business and IT to ensure expected delivery. Used full software development lifecycle to provide new functionality within both Kofax scanning solutions and Opentext Livelink Vendor Invoice Management (VIM) Key Achievements: Delivered Document Management System (DMS) using combination of Kofax Capture for scanning paper-based invoices and EDI for electronic invoices. Implemented Opentext VIM for processing invoices in SAP Invoice Management System. Identified and mitigated risks while ensuring transparent communications across all leadership levels.

Accelerated revenue growth by directing North American professional services efforts for this global SAP, OpenText and Microsoft implementation partner with 1,200+ consultants. Collaborated with global professional services management team globally to drive implementation for pipeline of highly visible, cross-industry clientele. Key Achievements: Integral role in project steering committee meetings, performing project audits to drive delivery of services. Structured top talent workforce by identifying and aligning staffing needs with recruiting and on-boarding. Cultivated positive customer experiences via responsive communications and expert service delivery.