Amit Thakur

- Leading the client relations charter for key enterprise SaaS accounts, owning onboarding, delivery, engagement, and renewal strategy.
- Designing and rolling out scalable success frameworks aimed at driving retention, advocacy, and revenue expansion across the global client base.
- Partnering cross-functionally with Product, Sales, and Engineering to ensure customer objectives are met through aligned GTM and value-delivery strategies.
- Establishing governance and performance metrics to measure client health, onboarding effectiveness, and expansion readiness. Show less

- Directed commercial operations for a $20M+ global enterprise SaaS portfolio, ensuring consistent delivery quality and client satisfaction across strategic segments.
- Built and scaled global client success playbooks that drove 95%+ retention and up to 30% YoY revenue expansion in priority accounts.
- Enabled accurate forecasting and aligned delivery SLAs with customer objectives, improving QBR readiness and internal accountability.

- Partnered with the executive team to lead company-wide transformation initiatives, streamlining onboarding, delivery coordination, and internal reporting.
- Spearheaded SHL’s acquisition of Eshal Indonesia to expand presence in Southeast Asia, leading strategic evaluation, integration planning, and execution.
- Drove operational efficiency improvements across client success teams, reducing time-to-value and delivery friction.
- Established reporting cadence between executive leadership and client stakeholders to strengthen transparency, trust, and alignment. Show less

- Scaled the AMCAT brand, achieving 400% traffic growth and 250% increase in paid conversions through targeted campaigns and CX improvements.
- Built and scaled a resume/interview services business, achieving NPS of 8.6 and sustained CSAT of 4.1/5.
- Reduced support resolution time by 60% by introducing streamlined workflows and triaging systems.
- Delivered 100+ webinars for prospective customers, converting 32% of attendees into buyers.

- Led a 25-member sales team, delivering 35% YoY revenue growth and 82% client retention in the SMB segment.
- Expanded into Philippines, Malaysia, and Dubai, onboarding 100+ universities within two years.
- Designed an acquisition-to-servicing model that scaled to 3,000+ SMB clients in FY15–16.

- Delivered 500+ campus hiring drives across India for over 50 major clients ensuring operational excellence, timely delivery, and client satisfaction.
- Maintained a 78% success ratio in SME client engagements.
- Managed high-touch accounts like Axis Bank, Accenture, Amazon, Cognizant, Philips, Tata Steel, ensuring smooth coordination between hiring teams and assessment delivery.

Checked the awareness of Just Milk flavoured milk among retailers in NCR region and than designed various promotion activities for the same.

Studied Consumer Behaviour at Gurgaon Central Mall.
Customer Profiling.

Aspiring Minds is of the world's leading assessment companies that helps organisations, governments and institutions measure and identify talent. It’s flagship product, AMCAT® is world's Largest Employability Assessment Test.- Conduct user testing, run beta and pilot programs with early stage product to analyse performance and formulate business strategy accordingly.- Work closely with senior management to understand business requirement, solve for process inefficiencies and ensure successful implementation of chosen solutions.- Ensure effective cross-functional collaboration toward business goals.- Quantitatively analyse business data to mine statistical insights.- Managing online brand and product campaigns to raise brand awareness.

• Managed the Small and Medium Business (SMB) vertical, leading a team of 25. Achieved a consistent 35% revenue growth for three consecutive years while retaining 82% of clients acquired during the same period. • Established and scaled a new business vertical from scratch in the financial year 2019-20. • Developed a B2C business from the ground up in the Philippines, Malaysia, and Dubai, successfully signing up 100+ universities/colleges within a span of two years. • Successfully acquired 3000+ SMB clients across India in the financial year 2015-16, demonstrating strong business development capabilities. Show less

• Managing large corporate accounts, client expectations, and ensuring client satisfaction
• Understanding client requirements and conceptualizing a plan to service the client
• Cultivating strong long term relationships with key decision makers
• Liaisoning and coordinating with internal teams for timely delivery of services to the client.
• Event Planning and Management which includes large scale On/Off Campus recruitment drives for various clients across India.

• Led the E-commerce business for the online brand (http://www.myamcat.com), achieving a 400% increase in online traffic, 300% rise in registrations, and 250% growth in sales.
• Established a successful resume writing and interview preparation service business, designing and implementing an effective customer service flow and timelines. Achieved an average Net Promoter Score (NPS) of 8.6 and a customer rating of 4.1 for the provided services.
• Streamlined the process and timelines for the customer support team, resulting in a 60% reduction in average resolution time and contributing to enhanced customer satisfaction and retention.
• Built and led a B2B sales team in India, overseeing their recruitment, training, and operations to ensure successful implementation of business strategies.
• Conceptualized and delivered 100+ webinars to potential customers, achieving an attendee-to-sale conversion rate of 32%. Show less

• Planned and Conducted 500+ Campus Drives (PAN India) for 50+ KEY/SME Clients • Serviced SME clients with success ratio of 78% • Key Accounts Managed: Axis Bank, Accenture, Philips, Mindtree, Genpact, Capgemini, Amazon, Cognizant and Tata Steel

Checked the awareness of Just Milk flavoured milk among retailers in NCR region and than designed various promotion activities for the same.