Amit Dhawan

I’m a Collaborative Partner with a compelling record in developing a high performance culture around CX strategy, operations & training. A Strategic planner who has driven design thinking basis customer insights across all customer touch points to enhance revenue & experience. I have worked & travelled across industries like SAAS, Logistics, DTH, Media, Telecom, Consumer Durables, BFSI, BPO, IT for businesses across US, UK, CANADA and Asia Pacific. I have managed large scale transitions and have a proven experience in handling over 500 million transactions/year. Specialties- CX Operations, Customer success, Inside sales and Onboarding, CRM & SOP, Customer retention,Large scale Training systems, BPO Management, Digital Strategy and Transformation, New Launches & Start Up Operations, Customer Life Cycle & Relationship Management, Business Strategy & After Sales Service Management, Vendor & Partner Management, Client Management, Business Excellence & Transformation, Learning & Development, Innovations and Change Management