Amir Ejaz

* Manage merchant acquisition strategies, building partnerships and onboarding businesses onto Magnati's payment processing platforms. * Promote payment gateway solutions, expedite payment procedures, and improve online retailers' customer experiences to increase e-commerce sales. * Development and execution of revenue growth plans that integrate business objectives for both traditional and digital sales. * Establish and maintain long-term relationships with valuable clients, assuring satisfaction and addressing payment service concerns. * Examine competition, market dynamics, and consumer behaviour to improve sales tactics and create focused marketing campaigns.

* Performed independent verification of the KYC information provided by Relationship Managers (RMs) and conducted periodic KYC reviews based on risk assessments. * Built and maintained strong collaborative relations with RMs and other internal teams ensuring seamless operations. * Ensuring that potential risks are identified and escalated in a timely manner during the onboarding process, including the screening for politically exposed persons (PEPs) and high-risk individuals/organizations. * Virtual relationships with clients are developed and strengthened by offering them personalized solutions according to their needs and preferences. * Support clients via digital platforms, addressing questions and providing assistance in real time. * Proactively engage with clients to ensure their satisfaction and long-term loyalty.

• Resolved customer billing issues and discussed payment options by using phone and email correspondence. • Counsel clients about IRIS products and services by compiling their requirements and guiding them on online registration and product subscription. • Ensured correct service code assignment for new customers, maintained CRM data, and drafted weekly acquisition and revenue projection reports.

• Managed and led the implementation process of marketing and promotional campaigns to elicit brand loyalty among customers and to achieve sales growth. • Managed and reconciled pricing in an efficient manner, with great customer service relations and efficient record keeping. • Oversaw the management of social media platforms, addressing customer feedback and sharing marketing content to enhance brand visibility. • Analyzed data and implemented effective marketing strategies in collaboration with the senior management to elevate the brand awareness and increase revenue.