Amie Heath

Oversee the operational management of the International Programs Department, ensuring efficient and standardized processes across head office and country offices. Lead digital transformation initiatives, streamline management systems, and foster cross-departmental collaboration to enhance program delivery. Collaborate closely with International Program Directors on strategic planning and reporting, while driving internal capacity-building efforts to align with organizational goals.

Member the Executive Leadership Team responsible for strategic direction, operational planning and budget for the International Programs Department. Optimized and led a multicultural team of ten persons responsible for program management and oversight of a project portfolio of USD $24 million per annum in Africa, Asia, South Caucasus, Middle East and Latin America. • Development and delivery of organizational strategy and budget responsibility to incorporate programmatic excellence, strengthen processes and systems to ensure institutional knowledge with accountability to Board. • Staff development for experienced team of ten specialist including program managements, grants acquisition, evidence & impact and institutional fundraising – including deputizing roles, career development goals and succession planning. • Led grant acquisition and management for USD $13.3 million per annum, maintaining internal controls, reporting and donor compliance in coordination with country offices & partner organizations for bilateral and multilateral donors – European Union, Swiss Development Cooperation, UNICEF, UNOCHA, UNHCR and World Food Programme. • Establishment of Evidence & Impact Framework to communicate sustainability and impact of long-term development cooperation at outcome levels. • Strengthened implementing contracts and guidance with country offices and partner organizations to support compliance and institutional knowledge in implementing development and humanitarian programs. • Managed financial risks through comprehensive risk assessment procedures and developing mitigation strategies with reporting and accountability to Senior Leadership Team and Board. • Experience in sectoral approaches and implementation in in Protection, Education, Economic Development, Health, Nutrition and WASH.

Participated in Global Rapid Response Team efforts as logistics expert for humanitarian emergencies including Nepal Earthquake & Syrian Crisis in Jordan & Lebanon. Managed grants portfolio with internal/external key stakeholders to ensure quality project implementation and donor compliance. Managed contractual agreements, ensuring legal obligations met and risk managed for grants portfolio of USD $10-15 million per annum.

Managed and coordinated internal/external key stakeholders to ensure project compliance. Conducted current state vs. targets analysis in both operational and financial performance of the project portfolio, identifying risks and developing action steps to minimize or eliminate impact to the project. Provided regular status updates and reporting to project donors, senior management and other key stakeholders. Managed contract agreements, ensuring legal obligations met and risk managed for grants portfolio. Executed USD $52.4 million in contracts with large multilateral donors including UNICEF, World Food Program and the European Union.

Part of the Senior Leadership Team that established a grass roots/community based non-profit focused on ending poverty in North Charleston through community engagement and strengthening resilience. Developed programmatic approaches and implemented fundraising strategy for livelihoods, education, and health care projects. Grew annual operating budget to USD $900’000 per annum in first five years – building strong partnerships with private sector, foundations, civil society groups and peer NGOs. Managed a team of 80+ volunteers responsible for day-to-day operations specializing in: primary healthcare, early childhood development, youth development and programme management.

Ensign, Lieutenant Junior Grade, Lieutenant Served military obligation for access to university education in annual reserve activities. Gained expertise in communications and liaison function between merchant and naval vessel operations.

Managed global key client portfolio of USD $120 million per annum through a consultative sales approach providing supply chain solutions. Client base included Procter & Gamble, McDonald’s and Williams-Sonoma. Identified and capitalized on expanding revenue base, developing cost savings ideas through process optimization. Developed long-term sales strategy to meet client expectations and align with organizational objectives. Led an 8-person junior team of inside sales support.

Supported team of ten global key client directors to provide a consultative sales approach in supply chain solutions. Client base included: Walmart, Nike, Procter & Gamble, Lowe's, McDonald’s and Williams-Sonoma. Identified and capitalized on expanding revenue base, developing cost savings ideas through process optimization. Co-led implementation of contract management tool to support quality-driven processes and accurate client billing. Led an 8-person junior team of inside sales support.

Effectively managed day-to-day operations for key clients, ensuring contractual compliance in service delivery. Implemented ambitious customer satisfaction goals, and better-enabled service centre staff members to effectively meet them. Created and issued international ocean freight documentation according to international and U.S. Customs guidelines.

Completed a 3-year international management training programme combining practical work experience with modular training. Practical rotations were completed in Vessel Operations (NJ-USA), Customer Service (CO-USA) and Sales Support (Antwerp, BE). The modules included: Logistics, Maritime Law, Chartering, Technology, Sales, Marketing, Economics and Investment. Positions: Traffic Coordinator, Madison, NJ (1997 – 1998) Customer Service / Inside Sales, Antwerp, Belgium (1996 – 1997) Import Coordinator / Customer Service Representative, Denver, CO (1996 – 1996) Boarding Agent, Newark, NJ (1995 – 1996) CUSTOMER SERVICE Provided a central point-of-contact for global key clients for day-to-day management of international ocean, logistics and inland transportation. Anticipated supply chain bottle necks and proactively engaged organizational capacity to minimize impact. Ensured international ocean freight properly documented to meet import/export requirements. Calculated and provided international shipment rates for clients based on organizational guideline. OPERATIONS Planned vessel capacity and allocation for ocean freight vessels on the North America/Asia trade. Analyzed export volume trends on a national and regional basis. Established new processes for daily update of cargo volumes to ensure accurate projections. Coordinated all Maersk vessel traffic into Port Newark, New Jersey. Compiled Custom’s Manifests and provided necessary documentation for vessel entrance into the United States.