Amber Sheridan

At National Dental Care, I partner with Practice Managers and clinical leaders to translate strategy into execution — improving profitability, optimising operations, and embedding consistent performance standards across a growing network. Known for leading change initiatives that enhance efficiency, accountability, and team capability while delivering measurable commercial outcomes.

Core duties of my role include - Extensive diary management and daily diary co-ordination - Scheduling of meetings including the booking of facilities - Co-ordinating domestic and international conferences, including collating research information and the editing of presentations - Managing of practice budgets and preparing purchase requests for supplies - Making domestic and international travel arrangements - Acting as the first point of contact and liaison for Prof. Walter - Maintain and update social media and web platforms to reach target audiences - Updating and implementing administrative systems as required - Managing the day to day operations of the practice As Executive Assistant to Prof. Bill Walter, I also work as the Operations Administrator for the Institute of Bone and Joint research (IBJR), for which he is Chairman. IBJR is a non for profit research institute and a subsidiary of Sydney University. My core duties include - Providing administrative services including diary management, booking meetings, planning events, organising travel and preparing travel itineraries, correspondence and prioritising emails for the Chairman - Co-ordinating and submitting quarterly BAS statements and reports - Secure funding by arranging fundraisers and approaching potential sponsors - Manage operations and coordinate logistical aspects of seminars and webinars

Providing one-on-one support to the principal surgeon and business owner for a broad and varied range of roles. Working as a Personal Assistant, no two days are the same. Duties and responsibilities of my role include but are not limited to; - Monitoring the companies email and responding if required - Managing databases and filing systems - Implementing and maintaining procedures/administrative systems - Preparing communications on behalf of practice principal - Answering phone calls - Social Media marketing - Hiring of junior staff and carrying out training and performance reviews - Organising travel and itineraries - Organising and planning meetings - Use of accounting software (Xero) - Taking notes and writing minutes during meetings - Conducting or preparing any research that the practice principal may require - Being the first point of contact for clients and stakeholders - Project management for small scale projects e.g. Website update - Various ad hoc requests To be successful in this role the following professional requirements must be met; - Computer literacy - Verbal and written articulacy - Professional discretion - Efficiency - Well-developed time management skills - Strong organisational and multitasking skills

The primary objectives of my role are to liaise with the Practice Principal and the clinical team to ensure the smooth and efficient running of the practice as a whole as well as establish and maintain productive working relationships with all members of the dental team. Essential responsibilities of this position include; team management, establishing and maintaining effective communication throughout the practice, guiding and directing practitioners and staff to achieve production targets, managing of patient accounts and finances, assist staff with time management, efficiency and training, managing general practice administration while having a creative business vision. During my time in the role I have also nationally accredited 3 of our practice's, which includes the organisation and implementation of National and State policies and procedures.

Duties include; Being the first point of contact for new patients, treatment planning up to $80,000 for all types on dental procedures including implant dentistry, scheduling and management of appointment books for up to 7 clinicians on a single day, responding to email enquiries, being contactable after hours for emergency patients.