Amardeep Singh

IT Asset Management – Organization Hardware and Regular Software License Management User management with Organization Business Policy IT Asset Quarterly Reconciliation and Budget planning Data Security, Asset Refurbishing, Renewals, Data Card, and Asset Tracking.

Managed IT Asset Management including procurement, reconciliation, budgeting, renewals, refurbishing, and license compliance. Administered Office 365 (user creation, licensing, MFA, mailbox permissions, Azure AD, Conditional Access). Handled T1/T2 tickets using Connect Wise, ensuring timely resolution and SLA adherence. Led employee on boarding/off boarding, user access governance, and identity management. Managed AMC contracts, warranty renewals, vendor coordination, and hardware lifecycle management. Installed and supported network devices, printers, IP phones, CCTV, biometric systems, and business applications. Delivered desktop, laptop, remote, and on-site support for hardware/software issues. Ensured data security, compliance, and audit readiness across IT operations.

SLA Management for AMC and OLA for internal Customer IT Operational Management Audits - Internal and External (IT Asset Management) People Management Services Optimization using ITAM, Jira, and ITSM process Highlights: Administering end-to-end IT Support and Delivery coordination for Projects, i.e.DST-JNTUH, ITC Info- tech, and Lupin Ltd Directing a team of IT Consultants with other BPS resources Ensuring error-free end to end Tickets for SAP FICO (Module) for Mitsubishi Corporation across the globe Steering end-to-end delivery of the projects, meeting internal & external objectives: Service Delivery, end-to-end planning, implementation & cost optimization of projects Estimation, risks, time, resource performance, quality, capacity & change management Value-adds, continuous process, and productivity improvement Expectation management of team (KPIs, Meeting SOW) Leading Stakeholder Management (Project Kick-Off, Governance Set-up, and Communication) Developing & implementing business continuity plans to ensure uninterrupted operations, ensuring strict adherence to service standards and complaint management guidelines for excellent service delivery Conducting business analysis and supporting upper management & other consultants in GAP analysis, process consulting, business process modeling & improvements Monitoring & tracking several green belt & transition project plans; successfully delivering client program scope within time frames and budgets on costs for respective delivery center locations Liaising with overseas & domestic business partners to assess the potential risks and mitigate the same Achieving a positive customer satisfaction rate; documenting the end-user manual; working closely with end-users during the Post-Go Live Period Monitoring project staffing, putting the right resources in the right place, performance appraisal, training plan; updating production status report for the team; determining training needs of executives and conducting need-based trai

Led SLA/OLA management, IT operational governance, and audit compliance (internal & external). Directed end-to-end IT service delivery and project coordination for clients including DST-JNTUH, ITC InfoTech, Lupin Ltd, and Mitsubishi Corporation. Managed global SAP FICO module support ensuring error-free ticket handling and service continuity. Led stakeholder management, project kick-offs, governance frameworks, and communication plans. Oversaw transition management, business continuity planning, risk mitigation, and change management. Monitored project staffing, performance appraisal, training programs, and productivity metrics. Contributed to process improvement initiatives, service optimization using ITAM, JIRA, and ITSM frameworks. Managed large-scale teams of 120+ FTEs and 7 Assistant Managers, ensuring low attrition and high performance.

Provided desktop, laptop, hardware, and peripheral support. Performed installations, troubleshooting, upgrades, and maintenance. Supported clients with on-site and remote IT services.